[huffty]

Hi Guys

My daughters lappy has a problem. She has a Dell Inspiron 6000 running on XP Home. It does start up but when trying to log into windows it logs off straightway. I have tried getting in via safe mode but the blue screen appears with the following stop codes

0x0000008e (0xC0000005, 0x806b927e, 0xf7935584, 0x00000000)

Can anyone help ?

Many thanks

Steve

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Is there any other technical information provided by the BSOD?
Under the line you posted it normally tells you exactly what is causing the problem.

[rshaffer61]

Is there any other technical information provided by the BSOD?
Under the line you posted it normally tells you exactly what is causing the problem.

[huffty]

Hi

There is nothing further under the line of the error codes the full content of the BSOD above the line is:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable Bios memory options such as caching or shadowing.

If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options, and then select safe mode.

Technical information *** STOP: 0x0000008e (0xC0000005, 0x806b927e, 0xf7935584, 0x00000000)

As mentioned before the BSOD appears when in safe mode, normal windows I cannot get beyond the log in screen.

many thanks

Steve

[rshaffer61]

Well it's not giving us much to work on so I guess this is going to have to be the hard way.
We need to go through everything to check for the problem.
Before we get to any fix I need ot have you do some diagnostics on the system with the following programs and let em know the results of each as they finish.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.