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In need of help


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#1
achedges

achedges

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I am new to this forum and am in desperate need of help. I have Avira and it hasn't been able to update since 2-6-10. Also I have a Zune that can't seem to connect properly... among other programs that can't update. Not sure why, unless it's my Windows XP system... but his has been happening for awhile. I did
go to the Virus, Spyware and Trojan Removal_Malware and Spyware Cleaning Guide. I was able to complete up to step 4. At the GMER it shut off my computer twice and reboot and I could not finish it. I think I have something bad on my computer and need help since I am just learning all this and don't want to kill my computer! Thanks.

Christine
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#2
RKinner

RKinner

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Skip GMER for now and do OTL (step 5) then post your MBAM, OTL, Extras logs (Copy and Paste - do not attach).

Ron
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