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#1
Southernton pink

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Hi, recently ran Malware bytes to remove the worm.win32. netsky.
removed files showed infected but i've lost audio. I recall some of the files had volume in the title. reopened the malware program but could not locate any log of what was removed. i,ve made some changes to system since removal. window shows i have the correct drivers when i go into control panel - sound system none shown. Any ideas? Thanks everyone!
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#2
rshaffer61

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Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#3
Southernton pink

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ok. thanks!screenshot.JPG
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#4
rshaffer61

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You need to reinstall your motherboard chipset driver first. That will probably take care of the majority of the problems. Do you have a drivers disk that came with your motherboard or system?
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#5
Southernton pink

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No, don't have
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#6
rshaffer61

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OK is this a name brand system and if so what is the make and model?
Laptop or Desktop.
I will try to find the drivers all for you if you can provide the above information.
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#7
Southernton pink

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it is an e-machine desktop/ tower model#W3650
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#8
rshaffer61

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Whew that isn't a easy one to find.
Go HERE and bookmark the page right away.
Now scroll clear down to the bottom and you will find a section named System: Intel Chipset INF System Drivers
This is your motherboard chipset driver. Download and install it first and then we can see what else is needed from there. You may have to reboot for the driver to take affect.
Let me know if this works. Also do not delete any of these because when you have them all you can burn them to a cd for future reference.

Edited by rshaffer61, 15 February 2010 - 10:35 PM.

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#9
Southernton pink

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It looks like that link is not working properly. Getting 404 code
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#10
rshaffer61

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:) :) Well that wasn't nice at all.
Sorry about that I will keep looking.
Well I can not find anything even with the motherboard model. The only thing left i can suggest is contacting Emachines directly.
You will have to give them the model number and then ask if you can purchase a drivers disk for that model or if they can point you to the right website to get them.

Edited by rshaffer61, 15 February 2010 - 11:29 PM.

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#11
Southernton pink

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No luck so far. is the 9.1.0.1012 version compatable?
Would a visit to windowdriver.com be worth checking out or are the problems on my system beyond that?
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#12
rshaffer61

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I can't say yes or no about the windowdriver site but if you have confidence in the ability to find the driver then it would probably be worth a try.
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