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Another iTunes problem

Started by RQuickDraw , Feb 26 2010 07:26 PM

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#1
RQuickDraw

Posted 26 February 2010 - 07:26 PM

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I have used iTunes for 3 years without a problem. Now, suddenly, I cannot connect to the iTunes store. I have a DSL connection without a router. I have seen others on this forum with the same problem but no successful solutions. Should I try to uninstall and re-install iTunes? If I did, would I loose all my music? Thanks for any help you can give me.

#2
RQuickDraw

Posted 01 March 2010 - 10:57 PM

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Topic Starter
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2 posts

After doing a search here and on Apple's forum I found the fix to the problem. I deleted the iTunes preferences file with the following keystrokes:
Hit the Windows Key and the letter R (Win+R)
Type in "%appdata%" (without quotes).
Choose the folder Apple Computer.
Then the folder iTunes
Delete iTunesPrefs.xml and you should be good to go
Then restart iTunes. It will reset your preferences. This worked for me. I hope it works for anyone else experiencing this problem.