[jesse24]

Hi,
I was wondering if anyone knows what the heck's going on with my pc. Basically, when I play games my comp freezes after a bit of time, so bad that I need to maually reboo. My windows never freezes on its own, its only when playing games. It was playing games perfectly fine before and now it just does that all the time. My comp's spec's are enough to play games like crysis. I have:

Windows 7 64bit Ultimate
AMD Athlon II x2 215 2.7ghz(duo core)
2048 Mb of DDR2 RAM (2 chips)
ATI Radeon Sapphire 4600 series (512mb)
Directx 11

My windows is up-to-date. I checked my directx dxdiag and it says "no problems". I ran a RAM check to see if my memory's gone bad and it's okay. My video card is operating around 40-50 celcius (when playing), which seems to be normal from what I've heard and not overheating.
Any thoughts on this? I would appreciate it!

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By freezing do you mean everything stops and you have to hard boot as in turn the system off and restart?
Please do the following and let me know the results.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[rshaffer61]

By freezing do you mean everything stops and you have to hard boot as in turn the system off and restart?
Please do the following and let me know the results.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[jesse24]

Yeah, when the game 'freezes', it screen goes to a standstill, I can see the windows mouse cursor for a bit and in a few seconds it goes to a solid colour with the sound looping. I have to hard boot because alt+tabing doesn't work to goto the task manager to close the program, neither does double alt-tabbing to reboot.

I downloaded "VEW.exe" to my desktop and did what you asked, but a message pops up and says: "Cannot fins the C:\VEW.txt Do you want to create a new file?" I say yes and it opens a notepad with nothing written.

I downloaded "WhoCrashed.exe" to my desktop and did what you asked, but another message pops up and says: "Unable to execute file: C:\ProgramFiles\WhoCrashed\whocrashed.exe. CreateProcess failed; code 740. The requested operation requires elevation."

[jesse24]

Update:

I clicked on the "WhoCrashed" again and now it downloaded an updated debugger. It seems to work now.
Here is its log:

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


The following dump files were found but could not be read. These files may be corrupt:
C:\Windows\Minidump\030110-12890-01.dmp
C:\Windows\Minidump\021210-17921-01.dmp



No valid crash dumps have been found on your computer

[rshaffer61]

The below steps were written for Vista but they should be the same for Win 7:


Please follow the steps below to enter the Event Viewer program in Vista. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One
• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two
• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

[jesse24]

I accessed thew 'Event Viewer' and looked under the folder 'Windows Logs' as you asked. There are 5 logs, but I imagine that the 'Application' log was the relevant log file. I noticed errors, however most (if not all) errors didn't correspond to the dates and times I had my crashes with, for example, games like Crysis (although this also happens with Bioshock). I'm speculating that perhaps windows doesn't log the freezes I have due to me hard booting? That's an uneducated guess.
These are the error logs that match the Crysis and Bioshock titles (but not at all with the dates and times of the crashes, as was stated):

1) Crysis:

Faulting application name: crysis64.exe, version: 1.1.1.5879, time stamp: 0x47629fc0
Faulting module name: CrySoundSystem.dll, version: 1.1.1.5879, time stamp: 0x47629fe6
Exception code: 0xc0000005
Fault offset: 0x00000000000401d3
Faulting process id: 0x1380
Faulting application start time: 0x01caba39546133d6
Faulting application path: C:\Program Files (x86)\Electronic Arts\Crytek\Crysis\Bin64\crysis64.exe
Faulting module path: C:\Program Files (x86)\Electronic Arts\Crytek\Crysis\Bin64\CrySoundSystem.dll

2) Bioshock:

Faulting application name: Bioshock.exe, version: 1.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xef6fa0bb
Faulting process id: 0x2ac
Faulting application start time: 0x01cab8e5aefa05a7
Faulting application path: C:\Users\The Jester\Downloads\Bioshock.2007.PC-Rip.Full.Game.English.Skullptura\Bioshock.2007.PC-Rip.Full.Game.English.Skullptura\Bioshock\Builds\Release\Bioshock.exe
Faulting module path: unknown
Report Id: 1d660d43-24dd-11df-924e-002421df8496

[jesse24]

Just to add, could these copies, since aren't legit, be bugged because they're ripped? I have been lent a legit copy of Bioshock to test this theory. I'll post my results.

[rshaffer61]

Just to add, could these copies, since aren't legit, be bugged because they're ripped? I have been lent a legit copy of Bioshock to test this theory. I'll post my results.

Yep and what do you mean lent?
How are you going to install it without a serial number?

[jesse24]

I meant 'lent' as in borrowed. I'm not activating for online gameplay, just using his serial to install the game to run a test to see if it is indeed the game that is bugged. I haven't gotten around to that yet. What strikes me though as bizzare is that freezing was never a problem before with these 'illegit' and downloaded copies. Then, all-of-a-sudden, they freeze like this. I played Crysis last night for like 4-5hours straight (lol, I have no life) and it didn't freeze, but today I've played and it freezes 5 mins in. That happened twice so far. Anyways, any and all of your thoughts on this matter helps. I'll keep you posted. Thanks again for the help.

[rshaffer61]

Well now I have a problem pursuant to the Terms Of Use of GeeksToGo.

We here at GeeksToGo will not assist you with issues relating to copied, pirated, or in any other way stolen programs. It is a direct violation of our TOS (Terms Of Service) to offer any assistance in this matter.

This thread has been reported to the Moderating Staff and should be closed shortly. Do not respond to this thread until given further notice.

[Murray S.]

You have been shown the Terms of Use. Do NOT post anything concerning pirated software in the future.

Murray