[MikeBlood]

On Feb 27, my daughter's PC started getting a blue screen on startup with the message: "A problem has been detected, etc..." With the stop code 0x000000024. I reviewed the discussion of this stop code but am unable to do any of the possible resolutions since it will not start. I do not believe that she has SCSI or Advanced Technology Attachment (ATA) hardware or drivers.

She doesn't know of any programs or updates being installed but she does have automatic updates set for XP.

Would appreciate some steps I could take to repair this problem.

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Are you able to get into windows at this time?

[rshaffer61]

Are you able to get into windows at this time?

[MikeBlood]

No, we get the same response each time we try to boot up.

[ersatz]

Do you have your Windows XP Recovery CD? Follow instructions from this guide

Report any errors you receive.

-Tony

[rshaffer61]

This error is normally caused by a fault in the ntfs of the OS.
Running chkdsk /r should fix the problem. Please note the space between the k and /. If it does not then we will continue on with other steps to correct the issue.

[MikeBlood]

I followed the instructions to start the Recovery Console from the Windows CD and I entered R to bring up the Recovery Console but then I got a message at the bottom of the screen that said: Examining 131070 MB Disk 0 at ID 0 on bus 0 on atapi... I waited an hour but it was apparently hung there.

[rshaffer61]

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions

[MikeBlood]

The hard drive is a Western Digital and I ran their diagnostic "Data Life Guard Diagnostics" both the quick scan and the full scan. Both said there were no errors.

Mike Blood

[Broni]

I suspect one of latest rootkits.

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Since you can't post any logs, simply state your issue.