[iwhisperwolf]

You guys have helped me big time before, so I thought it couldn't hurt to open a support ticket with you while I was trying to figure this out as I'm plagued at this point with a lack of information.

My nephew pretty much handed me his computer and said "fix this" without much information.

All I know, is that he attempted to install a new graphics card, failed, removed the card, and now his computer won't recognize his monitor from it's original port.

The computer turns on fine, and the monitor indicator light goes green at start up, then quickly goes back to orange. The monitor never displays anything.

I'm not quite sure how to go about fixing this when I can't ever see anything on screen.

Help would be most appreciated

His computer is an old "Frankenstein" so I'm not sure what type it is.
He's running Windows 7.

Thank you!

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If he had on-board video then what happened is the bios recognized the graphics card and switched off the on-board graphics. Easist way to check is to get into the BIOS and see whats there.

When the comp is booting up keep hitting the delete key until you see the blue screen BIOS page. There use the arrow keys, and the enter key, to navigate to the graphics. See if you can change the graphics to the on-board graphics. Then reboot the comp back to normal operations and see if the video works. the Esc key is used to get out of areas and the BIOS( be sure to save when getting out of the BIOS).

Your nephew mave have killed the video card by not making sure any static electricity was grounded before installing the card. I would try another card if available. Windows should boot into a ugly screen even if there's no drivers for the video card. A driver install will fix the 16 color screen.

SRX660

[SRX660]

If he had on-board video then what happened is the bios recognized the graphics card and switched off the on-board graphics. Easist way to check is to get into the BIOS and see whats there.

When the comp is booting up keep hitting the delete key until you see the blue screen BIOS page. There use the arrow keys, and the enter key, to navigate to the graphics. See if you can change the graphics to the on-board graphics. Then reboot the comp back to normal operations and see if the video works. the Esc key is used to get out of areas and the BIOS( be sure to save when getting out of the BIOS).

Your nephew mave have killed the video card by not making sure any static electricity was grounded before installing the card. I would try another card if available. Windows should boot into a ugly screen even if there's no drivers for the video card. A driver install will fix the 16 color screen.

SRX660

[iwhisperwolf]

Thanks so much SRX660!
I'll give it a shot & let you know how it turns out.