[ErixMyth]

Out of the blue, I found that my Microsoft Word '07 won't open on my laptop anymore.
It will either take a long time and eventually do it, or it won't do it at all. Sometimes I can get it to open n Safe Mode.

I've tried changing the Options and Data in the Registry, but that didn't do anything. I also uninstalled Microsoft Office from my computer and reinstalled it.

I don't really know what to do. It just shows that little info screen for a long time and then it eventually goes away and nothing happens.

Help?

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Okay. I finally got Word to open blank documents by deleting the normal.dot, but Word still won't open my existing documents. It freezes up and usually just says "Running Virus Scan" at the bottom.

[ErixMyth]

Okay. I finally got Word to open blank documents by deleting the normal.dot, but Word still won't open my existing documents. It freezes up and usually just says "Running Virus Scan" at the bottom.

[dm27]

Hello ErixMyth,

I realize it's been a couple of days, but what application is giving you the "Running Virus Scan" message?

Is your own installed security software or a program you don't recognize?

If you believe you have a malware related problem with your computer please follow the guidance below.

1. Start with steps in the Malware and Spyware Cleaning Guide.

2. Problems still around after using the Cleaning Guide? If yes, please go to the Virus, Spyware and Trojan Removal forum and start a new thread there.

In that new thread:

• Describe the symptoms your computer is experiencing
• Post the logs you created from the Cleaning Guide instructions
• Mention any steps from the Cleaning Guide you could not complete and why.

3. Once your thread is posted to the Virus, Spyware and Trojan Removal forum, a trained staff member will have a chance to respond and assist you further.

Best of luck and thank you for visiting Geeks to Go.


Sincerely,

dm