Im no computer genius so go easy on me here. My friend got a virus on his laptop which is running Vista. He went to do a full factory reset and even though he backed up the files he needed on an external hard drive, he cannot restore his window mail history and therefore lost a [bleep] of a lot of important work emails. He describes his step by step process as the following:
"most things relevant were on my desktop, so i created a folder on my external hard drive called meltdown. I dragged all desktop into external hard drive and then went programme files and dragged all of them over. One of the files was called Windows Mail so I presumed I was covered.
I then did factory reset
I put folder called meltdowns contents on to desktop, I also copied windows mail to desktop, I then open the new windows mail, tried to import messages - it says where from : browse - I browse to windows mail folder click it and it just imports folder names - like sent, cirtex, ebay, sent, drafts etc but no actual emails - i got the feeling i missed a system file that wasnt in programme files - windows mail."
Can anyone help him to restore his old emails? THANK YOU!!!
Sophie
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