Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Can't remove windows live and others not working

  • Please log in to reply




  • Member
  • PipPip
  • 69 posts
I have tried everything and I can't get windows live removed on this computer. I just got the computer from my cousin and it seems to have a lot of issues with programs not running and this includes windows live, so I was trying to remove it that way I could reinstall it. However, when I try to reinstall it after I believe that it is removed it still states that it is already installed on this machine.

wouldn't allow me to attach hijackthis file which is a txt file. states "Upload failed. You are not permitted to upload this type of file"

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:14:35 PM, on 3/24/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00

Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files

C:\Program Files (x86)\Spybot - Search &

C:\Program Files (x86)\Common Files\Java\Java

C:\Program Files (x86)\Internet Explorer

C:\Program Files (x86)\Internet Explorer

C:\Program Files (x86)\Cricket\Cricket

Broadband 1.0\Cricket Broadband.exe
C:\Program Files (x86)\Internet Explorer

C:\Program Files (x86)\Trend Micro


R1 - HKCU\Software\Microsoft\Internet

Explorer\Main,Search Page =

R0 - HKCU\Software\Microsoft\Internet

Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Search Page =

R0 - HKLM\Software\Microsoft\Internet

Explorer\Main,Start Page =

R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet

Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet

Explorer\Main,Local Page = C:\Windows

R0 - HKCU\Software\Microsoft\Internet

Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {EF99BD32-

C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-

9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-

4283-A596-FA578C2EBDC3} - C:\Program Files

(x86)\Common Files\Adobe\Acrobat\ActiveX

O2 - BHO: Windows Live Family Safety Browser

Helper Class - {4f3ed5cd-0726-42a9-87f5-

d13f3d2976ac} - C:\Program Files

(x86)\Windows Live\Family Safety\fssbho.dll
O2 - BHO: Spybot-S&D IE Protection -

{53707962-6F74-2D53-2644-206D7942484F} - C:

\Program Files (x86)\Spybot - Search &

O2 - BHO: (no name) - {5C255C8A-E604-49b4-

9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-

4bff-A14F-B9E3AAC4465B} - C:\Program Files

(x86)\Microsoft\Search Enhancement Pack

\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper -

{72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:

\Program Files (x86)\Microsoft Office

O2 - BHO: (no name) - {9030D464-4C02-4ABF-

8ECC-5164760863C6} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper -

{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:

\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: (no name) - {E15A8DC0-8516-42A1-

81EA-DC94EC1ACF10} - (no file)
O3 - Toolbar: (no name) - {21FA44EF-376D-

4D53-9B0F-8A89D3229068} - (no file)
O3 - Toolbar: DAEMON Tools Toolbar -

{32099AAC-C132-4136-9E9A-4E364A424E17} - C:

\Program Files (x86)\DAEMON Tools Toolbar

O4 - HKLM\..\Run: [GrooveMonitor] //~c:

\program files (x86)\microsoft office

O4 - HKLM\..\Run: [Adobe Reader Speed

Launcher] "C:\Program Files (x86)\Adobe

\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program

Files (x86)\Common Files\Adobe\ARM

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:

\Program Files (x86)\Common Files\Java\Java

O4 - HKCU\..\Run: [uTorrent] "C:\Program

Files (x86)\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [LightScribe Control Panel]

C:\Program Files (x86)\Common Files

\LightScribe\LightScribeControlPanel.exe -

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:

\Program Files (x86)\DAEMON Tools Lite

\DTLite.exe" -autorun
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:

\Program Files (x86)\Spybot - Search &

O4 - HKCU\..\Run: [Utopia Angel] "C:\Utopia

O4 - HKUS\S-1-5-19\..\Run: [Sidebar]

%ProgramFiles%\Windows Sidebar\Sidebar.exe

/autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:

\Windows\System32\mctadmin.exe (User 'LOCAL

O4 - HKUS\S-1-5-20\..\Run: [Sidebar]

%ProgramFiles%\Windows Sidebar\Sidebar.exe

/autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:

\Windows\System32\mctadmin.exe (User 'NETWORK

O8 - Extra context menu item: E&xport to

Microsoft Excel - res://C:

O9 - Extra button: Blog This - {219C3416-

8CB2-491a-A3C7-D9FCDDC9D600} - (no file)
O9 - Extra 'Tools' menuitem: &Blog This in

Windows Live Writer - {219C3416-8CB2-491a-

A3C7-D9FCDDC9D600} - (no file)
O9 - Extra button: Send to OneNote -

{2670000A-7350-4f3c-8081-5663EE0C6C49} - C:

O9 - Extra 'Tools' menuitem: S&end to OneNote

- {2670000A-7350-4f3c-8081-5663EE0C6C49} -

O9 - Extra button: Research - {92780B25-

18CC-41C8-B9BE-3C9C571A8263} - C:

O9 - Extra button: (no name) - {DFB852A3-

47F8-48C4-A200-58CAB36FD2A2} - C:\Program

Files (x86)\Spybot - Search & Destroy

O9 - Extra 'Tools' menuitem: Spybot - Search

&& Destroy Configuration - {DFB852A3-47F8-

48C4-A200-58CAB36FD2A2} - C:\Program Files

(x86)\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: Web-Based Email Tools -

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-

444553540000} (Shockwave Flash Object) -


O16 - DPF: {E2883E8F-472F-4FB0-9522-

AC9BF37916A7} -


O16 - DPF: {FFB3A759-98B1-446F-BDA9-

909C6EB18CC7} (PCPitstop Exam) -


O17 - HKLM\System\CCS\Services\Tcpip\..


NameServer =
O18 - Protocol: grooveLocalGWS - {88FED34C-

F0CA-4636-A375-3CB6248B04CD} - C:\Program

Files (x86)\Microsoft Office

O23 - Service: ActivIdentity Shared Store

Service (ac.sharedstore) - ActivIdentity -

C:\Program Files\Common Files\ActivIdentity

O23 - Service: @%SystemRoot%

\system32\Alg.exe,-112 (ALG) - Unknown owner

- C:\Windows\System32\alg.exe (file missing)
O23 - Service: ASP.NET State Service

(aspnet_state) - Unknown owner - C:\Windows


\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: @%SystemRoot%

\system32\efssvc.dll,-100 (EFS) - Unknown

owner - C:\Windows\System32\lsass.exe (file

O23 - Service: @%systemroot%

\system32\fxsresm.dll,-118 (Fax) - Unknown

owner - C:\Windows\system32\fxssvc.exe (file

O23 - Service: @keyiso.dll,-100 (KeyIso) -

Unknown owner - C:\Windows\system32\lsass.exe

(file missing)
O23 - Service: LightScribeService Direct Disc

Labeling Service (LightScribeService) -

Hewlett-Packard Company - C:\Program Files

(x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) -

Unknown owner - C:\Windows\System32\msdtc.exe

(file missing)
O23 - Service: @%SystemRoot%

\System32\netlogon.dll,-102 (Netlogon) -

Unknown owner - C:\Windows\system32\lsass.exe

(file missing)
O23 - Service: @%systemroot%

\system32\psbase.dll,-300 (ProtectedStorage)

- Unknown owner - C:\Windows

\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%

\system32\Locator.exe,-2 (RpcLocator) -

Unknown owner - C:\Windows

\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%

\system32\samsrv.dll,-1 (SamSs) - Unknown

owner - C:\Windows\system32\lsass.exe (file

O23 - Service: SBSD Security Center Service

(SBSDWSCService) - Safer Networking Ltd. -

C:\Program Files (x86)\Spybot - Search &

O23 - Service: @%SystemRoot%

\system32\snmptrap.exe,-3 (SNMPTRAP) -

Unknown owner - C:\Windows

\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%

\system32\spoolsv.exe,-1 (Spooler) - Unknown

owner - C:\Windows\System32\spoolsv.exe (file

O23 - Service: @%SystemRoot%

\system32\sppsvc.exe,-101 (sppsvc) - Unknown

owner - C:\Windows\system32\sppsvc.exe (file

O23 - Service: SureThing Labelflash service -

MicroVision Development, Inc. - C:\Program

Files (x86)\Common Files\SureThing Shared

O23 - Service: @%SystemRoot%

\system32\ui0detect.exe,-101 (UI0Detect) -

Unknown owner - C:\Windows

\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%

\system32\vaultsvc.dll,-1003 (VaultSvc) -

Unknown owner - C:\Windows\system32\lsass.exe

(file missing)
O23 - Service: @%SystemRoot%

\system32\vds.exe,-100 (vds) - Unknown owner

- C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%

\system32\vssvc.exe,-102 (VSS) - Unknown

owner - C:\Windows\system32\vssvc.exe (file

O23 - Service: @%SystemRoot%\system32\Wat

\WatUX.exe,-601 (WatAdminSvc) - Unknown owner

- C:\Windows\system32\Wat\WatAdminSvc.exe

(file missing)
O23 - Service: @%systemroot%

\system32\wbengine.exe,-104 (wbengine) -

Unknown owner - C:\Windows

\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem

\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner

- C:\Windows\system32\wbem\WmiApSrv.exe (file

O23 - Service: @%PROGRAMFILES%\Windows Media

Player\wmpnetwk.exe,-101 (WMPNetworkSvc) -

Unknown owner - C:\Program Files

(x86)\Windows Media Player\wmpnetwk.exe (file


End of file - 9767 bytes
  • 0


Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP