The laptop issue would have to be addressed in the Malware Forum
since it is the only place those logs can be looked at. If you feel the issue may be a infection then you would need to start a new topic in the malware forum and include all the required logs as indicated below.
I suggest you go to the Malware Removal and Spyware Removal Forum
and run all the steps located in the START HERE
. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS
thread and we will pursue other options to help you solve your current problem(s).Add a link to this topic so that malware tech can see what steps have been taken here
As far as the Hughes network issue i would have to agree with 123Runner
and the installers should have completed the job as that is what they were there for. You are paying for them to install the service I'm sure on your bill so I would suggest calling them and having them come out and redo the installation to et it running correctly.