[doughboy400]

hello,
i am new here but i need some help. recently got window 7 on my new computer and everything was going fine until one day my computer restared randomly. whenever it got back to my desktop it said that windows recovered from an unexpected shutdown, and whenever i look at the extra details the title said blue screen. is there anything wrong with my computer and what can i do to fix it if i can. any info would be much apreciated.

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Hi doughboy400,

As much as Microsoft Windows is a decent product, it is pretty well known for the Blue Screen's. AKA BSOD (Blue Screen Of Death). I would say if it just happened once out of no where to not worry to much about it, but if it continues to be a problem, then report back because there is some trouble shooting that we can do.

Has it only done this once? Or is this a continued problem?

Edited by Ferrari, 28 March 2010 - 09:12 AM.

[Ferrari]

Hi doughboy400,

As much as Microsoft Windows is a decent product, it is pretty well known for the Blue Screen's. AKA BSOD (Blue Screen Of Death). I would say if it just happened once out of no where to not worry to much about it, but if it continues to be a problem, then report back because there is some trouble shooting that we can do.

Has it only done this once? Or is this a continued problem?

Edited by Ferrari, 28 March 2010 - 09:12 AM.

[doughboy400]

i has been happening for a while, like probly a month. it does it just randomly like if i were to leave it on during the night, the next morning it would be at my login screen. mostly while its asleep or while i wake it up it would be in the process of restarting.

Edited by doughboy400, 28 March 2010 - 11:43 AM.

[Ferrari]

Ahhhh, I see. In that case...

• 
• Open with Explorer (or save to desktop)
• Extract Files to a location you can remember (Important)
• Double Click
• Scan will finish, Click Edit, then select "Select All"
• Click File, then Select "Save Selected Items"
• Save as BSOD.txt.
• Then navigate to and open BSOD.txt
• Copy and Paste the entire contents into your next reply

And...

Let's look at the Event Viewer:

• Download VEW
• Save it to your Desktop
• Double-click VEW.exe
• Under "Select log to query", select System
• Under "Select type to list", select Critical(not in XP) and Error
• Tick the box for "Number of events" and enter 5
• Click the Run button.
• Notepad will open with the output log.
• Copy and paste that log into the next reply.
  ------------------------------------------
• Repeat again
• Click the box for "Date of events"
• In the From: boxes type today's date (presuming the crash happened today) XX/XX/XXXX
• In the To: boxes type 10 days ago date (presuming the crash happened today) XX/XX/XXXX
• Click the Run button.
• Notepad will open with the output log.
• Copy and paste that log into your next reply.

Do that and we'll see if we can find the culprit.

Edited by Ferrari, 28 March 2010 - 10:35 PM.

[doughboy400]

sorry it took me so long to reply to this, i been out of town for a while. i did the first part and ran it, but the second didnt have anything when the notepad opened. heres the log for the first one.

==================================================
Dump File : 042310-18938-01.dmp
Crash Time : 4/23/2010 7:01:34 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`07f6d060
Parameter 3 : fffff800`0460b748
Parameter 4 : fffffa80`0ab14bc0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042310-18938-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 042010-20436-01.dmp
Crash Time : 4/20/2010 3:51:33 PM
Bug Check String :
Bug Check Code : 0x00009088
Parameter 1 : fffff880`06c19880
Parameter 2 : fffff880`06c19884
Parameter 3 : fffff880`06c19890
Parameter 4 : fffff880`06c19894
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+4b41e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042010-20436-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041610-19188-01.dmp
Crash Time : 4/16/2010 10:57:33 AM
Bug Check String :
Bug Check Code : 0x00009088
Parameter 1 : fffff880`06ad9880
Parameter 2 : fffff880`06ad9884
Parameter 3 : fffff880`06ad9890
Parameter 4 : fffff880`06ad9894
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+4b41e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041610-19188-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 032810-30810-01.dmp
Crash Time : 3/28/2010 1:48:54 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06f11060
Parameter 3 : fffff800`00ba2748
Parameter 4 : fffffa80`06ce0c60
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032810-30810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 030210-23649-01.dmp
Crash Time : 3/2/2010 7:13:06 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06e88440
Parameter 3 : fffff800`00ba2748
Parameter 4 : fffffa80`0e92f4f0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\030210-23649-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 021110-59841-01.dmp
Crash Time : 2/11/2010 1:12:11 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01611e7d
Caused By Driver : avgtdia.sys
Caused By Address : avgtdia.sys+11e7d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\021110-59841-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 020210-31995-01.dmp
Crash Time : 2/2/2010 1:38:59 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`07a65060
Parameter 3 : fffff800`00b9c4d8
Parameter 4 : fffffa80`0a2d6c60
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\020210-31995-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================