[Irhcsa]

Hi I'm new to this forum and really really need some help. Ever since I bought my Gateway computer and tried to play games on it, I get BSOD randomly in the game. From games to Age of empires to WOW. Sometimes I can go days on WOW without the error and sometimes it is every 5 minutes. It is randomly created. Not at specific times or places.

I can play diablo 2 without any issues what so ever. I need someone to walk me through what could be wrong. I have spent years trying everything possible. Thank you!

-Chris

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Irhcsa
Years is a long time to fight with this problem. I will try to help you out to resolve the problem.
I see you mention you have a Gateway but what model is it?
Have you added anything or upgraded the system at all since buying it?
Now next step is to find out what is causing the problem.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[rshaffer61]

Irhcsa
Years is a long time to fight with this problem. I will try to help you out to resolve the problem.
I see you mention you have a Gateway but what model is it?
Have you added anything or upgraded the system at all since buying it?
Now next step is to find out what is causing the problem.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[Irhcsa]

Here are the logs you requested. Thank you so much for a speedy reply.
My computer came screwed up new. I know I should have taken care of it back then.


Vino's Event Viewer v01c run on Windows XP in English
Report run at 01/04/2010 12:28:07 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 01/04/2010 11:08:40 AM
Type: error Category: 0
Event: 0 Source:
The event description cannot be found.

Log: 'Application' Date/Time: 01/04/2010 11:08:40 AM
Type: error Category: 0
Event: 0 Source:
The event description cannot be found.

Log: 'Application' Date/Time: 01/04/2010 10:55:42 AM
Type: error Category: 0
Event: 0 Source:
The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 01/04/2010 10:21:14 AM
Type: information Category: 0
Event: 11728 Source: MsiInstaller
Product: Microsoft .NET Framework 1.1 -- Configuration completed successfully.

Log: 'Application' Date/Time: 01/04/2010 10:21:14 AM
Type: information Category: 0
Event: 1022 Source: MsiInstaller
Product: Microsoft .NET Framework 1.1 - Update '{411EDCF7-755D-414E-A74B-3DCD6583F589}' installed successfully.

Log: 'Application' Date/Time: 01/04/2010 10:20:34 AM
Type: information Category: 1
Event: 1019 Source: ASP.NET 1.1.4322.0
Finish registering ASP.NET (version 1.1.4322.0). Detailed registration logs can be found in C:\WINDOWS\TEMP\ASPNETSetup.log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 01/04/2010 10:20:34 AM
Type: warning Category: 1
Event: 1020 Source: ASP.NET 1.1.4322.0
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.

Log: 'Application' Date/Time: 01/04/2010 10:20:02 AM
Type: warning Category: 0
Event: 5603 Source: WinMgmt
A provider, Rsop Planning Mode Provider, has been registered in the WMI namespace, root\RSOP, but did not specify the HostingModel property. This provider will be run using the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality.

Log: 'Application' Date/Time: 01/04/2010 10:20:02 AM
Type: warning Category: 0
Event: 5603 Source: WinMgmt
A provider, Rsop Planning Mode Provider, has been registered in the WMI namespace, root\RSOP, but did not specify the HostingModel property. This provider will be run using the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 31/03/2010 11:31:39 PM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The Upload Manager service failed to start due to the following error: The account specified for this service is different from the account specified for other services running in the same process.

Log: 'System' Date/Time: 31/03/2010 11:13:14 PM
Type: error Category: 0
Event: 10010 Source: DCOM
The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 31/03/2010 11:12:41 PM
Type: error Category: 0
Event: 10010 Source: DCOM
The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 01/04/2010 11:38:37 AM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The cpuz133 service was successfully sent a start control.

Log: 'System' Date/Time: 01/04/2010 11:24:54 AM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The cpuz133 service was successfully sent a start control.

Log: 'System' Date/Time: 01/04/2010 10:41:42 AM
Type: information Category: 8
Event: 18 Source: Windows Update Agent
Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, April 02, 2010 at 3:00 AM:
- Update for Windows XP (KB951978)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 01/04/2010 10:15:06 AM
Type: warning Category: 0
Event: 4 Source: b57w2k
Broadcom NetXtreme Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected.

Log: 'System' Date/Time: 01/04/2010 12:24:52 AM
Type: warning Category: 0
Event: 20 Source: Print
Printer Driver CAPTURE FAX for Windows NT x86 Version-3 was added or updated. Files:- (null).

Log: 'System' Date/Time: 01/04/2010 12:24:52 AM
Type: warning Category: 0
Event: 20 Source: Print
Printer Driver Microsoft XPS Document Writer for Windows NT x86 Version-3 was added or updated. Files:- (null).



2nd one.


Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer

[rshaffer61]

OK lets see if we can fix this.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[Irhcsa]

Alright. Doing it now. I will let you know what happens from my psp lol.

Edit: Problem, it says that cannot do chkdsk because of a volume problem?

Edited by Irhcsa, 01 April 2010 - 11:13 AM.

[rshaffer61]

Is it saying the volume is in use and would you like to run it on next restart?

[Irhcsa]

Yeah. Do I just hit yes?

[rshaffer61]

Yes and if the system doesn't restart on it's own then reboot it manually. Chkkdsk /r should then run before windows starts.

[Irhcsa]

It finished it's start up thing I tested and game still crashing.

[rshaffer61]

OK then lets do another step then.
Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions

[Irhcsa]

Edit: I changed the registery to the C drive and it is still asking for disk to do the scan. What next sir?

Edited by Irhcsa, 01 April 2010 - 04:18 PM.

[rshaffer61]

Then what you need ot do is find and borrow a Xp of the same type you have on your system.
If you can't borrow one then see if someone can copy the I386 folder to a cd for you.
This is all that is really needed for sfc to run when it needs the cd.
Since this part is on hold then we move on tot he next phase of testing.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions

[Irhcsa]

I am a little confused here on to which to download. There are like 20 on that page.

[rshaffer61]

What you can get is the SeaTools one.
The one you want is the cd iso one.
Then follow the rest of the instruction to make the disk.

[Irhcsa]

I suppose I'm going to have to find a disk to put all this on : / Will a flash drive work?