[kirny1]

I have a HP laptop that has Windows 7 and this is the first time that I got a security tool in it and I can't get rid of it unless I buy it. It is on the screen full blown and noway to delete it. I can't get into my control panel or anything. What's a guy to do?

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Security Tool is very vague. Is this a Microsoft program or something you downloaded?

[rshaffer61]

Security Tool is very vague. Is this a Microsoft program or something you downloaded?

[wannabe1]

Hello kirny1...

Sounds like your machine is infected with malware.

Please go to the Malware Forum and follow the instructions found there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post the requested logs in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. Do not reply to or bump your own topic. If it shows a reply it may be overlooked as one that is being worked on.

If you haven't received help after waiting three days, you can post a link to your topic in The Waiting Room where it should be picked up by one of the experts quickly.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1