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itunes could not connect to the itunes store


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spring_bustle

spring_bustle

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Hi ,

I'm not able to connect to the itunes store. I get the below message

Itunes could not connect to the itunes store. Make sure network connection is active and try again.

Below is the Diagnostic log -

Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv4 Notebook PC
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)

iTunes Serial Number A11A37D3294A976C

Current user is not an administrator.
The current local date and time is 2010-04-18 17:55:20.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {94B8ADEB-E49B-48C6-A608-E07F0132960E}
Description: Broadcom 802.11b/g WLAN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {967C8FB2-1DCB-493E-B416-4BA5E1CBF52A}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 10.71.0.15
Subnet Mask: 255.255.255.0
Default Gateway: 10.71.0.1
DHCP Enabled: Yes
DHCP Server: 10.71.0.1
Lease Obtained: Sun Apr 18 17:34:35 2010

Lease Expires: Mon Apr 19 17:34:35 2010

DNS Servers: 207.181.101.4
207.181.101.4
207.181.101.5

Adapter Name: {C63DBFB3-7F50-42AD-83B6-D4A2C83D9BF0}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.

Please tell me how to resolve this issue. I'm frustrated from last 2 days

Thanks
Spring
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