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please help me


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#1
sleaton

sleaton

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hi there, i'm new to this so i'm sorry if you require more information than i put, i'm trying to reformat my external hard drive, i have the icon on my desk top to do so, "Iomega FAT32 formatter" but when i click it i have the screen "choose the program you want to use to open this file" this also happens for all other icons on the computer. its my friend's computer he says he has some sort of virus/he doesn't know why that happens.

any help is greatly appreciated, could the hard drive formatter be the first solution if any one can help please?

many thanks
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#2
rshaffer61

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
sleaton

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thank you
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