[DaffyKantReed]

Sweet. We'll make one change, then you can reboot and try applebank.com

At the command prompt, please type the following line:

netsh interface ipv4 set subinterface "Local Area Connection" mtu=1472 store=persistent

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Command entered, rebooted, still cannot access apple bank.
Windows Defender appeared on reboot, siad it was shut off,I minimized it to open my email and respond to you, just maxed it now and it is fine-weird! Anything to do with that cmd?

[heidkat]

Command entered, rebooted, still cannot access apple bank.
Windows Defender appeared on reboot, siad it was shut off,I minimized it to open my email and respond to you, just maxed it now and it is fine-weird! Anything to do with that cmd?

[DaffyKantReed]

So you can or can not surf to the Applebank.com site? (Sorry, I'm a little slow today.)


The command you performed set the MTU (Maximum Transmission Unit) size. As shown by the output you posted earlier in the thread, the default was 1500, which worked for 99.999% of sites, but not Applebank. You changed that to 1472, which resulted in no packet loss and no packet fragmentation, which should allow you to view Applebank.

[heidkat]

Cannot open site, in either browser-times out in FF, cannot display web page in IE 8

I am sure that your slow is my fast!

[DaffyKantReed]

Try disabling Windows Defender please.

[heidkat]

done-still no access

[DaffyKantReed]

Download and burn this ISO file to a CD or DVD please.
http://releases.ubun...esktop-i386.iso

Once the data is on a CD or DVD, leave it in the optical drive. Reboot your computer, pressing Del, F12, or perhaps another key to access the BIOS settings, setting the first boot device as CD/DVD/optical or similar. Give the OS a minute or two to boot to the desktop. From there choose Applications|Internet|Firefox.

Then try the site again, please.
https://www.applebank.com/Default.aspx

[heidkat]

Forgive my ignorance, but why am I downloading and installing another OS Ubuntu)? Will it harm anything? Is it permanent or are you just using it to test? Will I be able to reboot without going into BIOS and using the CD after doing this?

[DaffyKantReed]

It's just for testing. The live CD will not touch Windows partitions in any way. If the BIOS is set to boot from CD as default, it will work without changing anything in the BIOS.

We are trying to determine if the problem is based on your Windows 7 OS or security applications running on it, which I believe it might be.

[DaffyKantReed]

The issue you are seeing is not all that common and can have several possible root causes. I appreciate you playing along, because I can not offer any easy peasy answer to you.

ATM I am looking at the site using the newest version of Ubuntu ran from a USB stick. The version I suggested to you *may* work in a similar fashion if the problem is not in your home network or an odd routing issue somewhere on the Innernetz.

[heidkat]

Ok, I understand! I so appreciate your help and expertise. I am downloading it now, may not have time to do more than that til later or tomorrow as have an engagement.
thanks, Kathy

[DaffyKantReed]

That's good, as I have a few pressing things to take care of as well. Please post when you have the chance and I'll follow up as quickly as I can.

[heidkat]

Ubuntu worked fine! Was able to open the site, log on, etc. Now, I hope that helps you figure out the problem with FF and IE8--no rush!

[DaffyKantReed]

It's now clear the problem may be Firefox or IE8 or one of the security/anti-malware apps you are running.

You can download and install Opera, being sure to leave the default settings. This may well allow you access to the Applebank site when you need to access it. Feel free to surf other sites using IE8 or Firefox.

http://www.opera.com/


A more cautionary approach:
Since you've already used Ubuntu 9.10 successfully, you could choose to continue using it for banking and browsing other secure sites which require a secure connection. It is clear to me you have done your homework and protect your Windows machine as much as is possible. Your efforts and diligence are to be commended.

Please let me know what you think and we'll proceed from there.

[heidkat]

Installed Opera, tried site-
Same message with https:// applebank.com


The site opened just fine, with IE8 or FF and with all current security before I had to do a full recovery. I can't understand why it won't open now. I have disabled and even uninstalled various security without resolution. Maybe I should just do another full recovery? I don't want to, but need to access that site without going through major stuff each time I need to do so. 2 browsers are enough to handle!