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frozen freezes


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#1
roguejack

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My computer is brand new and started having problems with freezing. I replaced the RAM recently thinking maybe i had bad RAM or something. But the problem persists and not quite sure exactly what my problem is. Please help me to help you help me :) please tell me what info i need to give you.
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#2
kristain

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removed malware advice

Edited by Rorschach112, 26 April 2010 - 03:57 AM.

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#3
roguejack

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Yeah I've done that and its neither of those problems :/
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#4
rshaffer61

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Let's try a couple of steps and see what we can find.

Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"




Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image
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#5
roguejack

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In advance sorry if i post incorrectly and thanks for the help ^^

SS
r

Attached Files


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#6
rshaffer61

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Speedfan picture?
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#7
roguejack

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Thats the link below the SS. its "r" sorry should have made that a bit larger i guess
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#8
rshaffer61

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Temps look good, autoruns are ok and Everest report shows everything is in line where it should be.
We need to look at the hardware now.
Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#9
roguejack

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alrighty did that and was on for about 10 minutes after then got the blue screen of death. lol x.X
and then second time i was on for about the same amount of time and it froze again

Edited by roguejack, 25 April 2010 - 12:19 PM.

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#10
rshaffer61

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OK one more thing before going to all the hardware. have you tried booting to Safe Mode to see if the issue still happens?
If so what were the results and if not please do so.
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#11
roguejack

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yup same deal in safe mode
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#12
happyrock

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in your first post you said your computer is brand new ...did you buy it locally...if so take it back to where you bought it for them to fix it under warranty...
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#13
rshaffer61

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I agree as this seems to be a hardware issue which would be covered under warranty.
Most likely either heat, hard drive or memory.
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