[mcjudd]

My son's Internet connection stopped working. Has the XP system
When run thru the router, explorer says cannot connect to the site.
If we bi-pass the router and plug directly into modem it works fine.
Problem is the other computers on the router are then cut off.

Has anyone run into this problem before?

Thanks

Edited by mcjudd, 25 April 2010 - 09:10 AM.

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The problem might be one of configuration. Is your internet connection cable or xDSL? What are the brand names and model numbers of the modem and router?

[DaffyKantReed]

The problem might be one of configuration. Is your internet connection cable or xDSL? What are the brand names and model numbers of the modem and router?

[123Runner]

Hi mcjudd

If we bi-pass the router and plug directly into modem it works fine.

That would indicate a router problem or router configuration issue.
Have you tried resetting the router? Usually just unplug foor a few minutes and then re-plug it in.

123runner

[mcjudd]

all other computers work fine.
Took it to my work and the same problem there
works great if I bi-pass the router into the modem there too!

[123Runner]

Get us the make and model number of the router so we can locate a manual.

[DaffyKantReed]

I would usually go about doing a hard reset with power on, especially if it's possible to back up settings or if few defaults had been changed.