[brighter]

I am very much a layman when it comes to computers, so excuse me please if I have not got all the terminology correct (highly likely). My son I think managed to download a virus onto the operating memory. Avast picked it up, its in the C:windows/system32. I think its called jvsmc.exe. Avast could not delete it and Jotti could not do anything about it (saying that the file is zero bytes). As I could not fix it, I turned off the computer and when I tried to turn it on again all I get is a black screen after the PC's normal self-test.

Tried the windows XP repair function from the install CD. No effect. The computer does the repair job but when it restarts automatically I end up in a black screen. The computer will not start in safe mode either. When I try safe mode I get 15 or so similar lines of message, the first being: multi(0)disk(0)rdisk(0)partition(1)\windows\system32\ntoskrnl.exe

Is this an easy fix or, as I am beginning to suspect, a failure in the hardware?

Any and all help very much appreciated.

Edited by brighter, 26 April 2010 - 01:55 PM.

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Since your computer is not bootable, simply say so in your initial post.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Broni]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Since your computer is not bootable, simply say so in your initial post.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).