Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Serious problems, log on/log off conundrum


  • Please log in to reply

#1
off_the_heezay

off_the_heezay

    New Member

  • Member
  • Pip
  • 8 posts
Help please!
When i log on to my user/administrator account i am briefly introduced to my desktop. Only the background image is visable until after 20 seconds i am logged out! It was working perfectly fine until my dad was updating an antivirus software on it and once i restarted it, the problem arose! I'm unable to set the netbook(toshiba nb100) in safe mode for some reason, so i really need expert help PLEASE!? Im desperate to get it working again, really want to update my itunes :-) Help would be greatly appreciated

Edited by off_the_heezay, 29 April 2010 - 02:39 PM.

  • 0

Advertisements


#2
LoMaX327

LoMaX327

    Member

  • Member
  • PipPip
  • 83 posts
What happens when you try to start in safe mode with the F8 key?
  • 0

#3
off_the_heezay

off_the_heezay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
i cant start it in safe mode for some reason! have you had this problem before too?
  • 0

#4
LoMaX327

LoMaX327

    Member

  • Member
  • PipPip
  • 83 posts

i cant start it in safe mode for some reason! have you had this problem before too?



Ive seen the symptom before, yes. As for what is causing it, we dont have enough information yet.

When you try to start in safe mode, can you say exactly what happens after you hit f8?

For instance, does the computer give you the "boot options" menu, where you can select things like "start windows normally", "safe mode", "safe mode with networking", "last known good configuration" etc?

If it does get that far, what happens after selecting "safe mode"? Does the computer allow you to log in, does it automatically restart? Does it give a blue screen?
  • 0

#5
off_the_heezay

off_the_heezay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
this is what appears:

Windows Advanced Options Menu
Please select an option:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu

Use the up and down arrow keys to move the highlight to your choice.


i've started in safe mode and safe mode with networking and the same problem occurs! i log on to my user account/administrator fine, and the screen shows my desktop background briefly before logging me off and saving my settings!
  • 0

#6
LoMaX327

LoMaX327

    Member

  • Member
  • PipPip
  • 83 posts
Well, I dont want to get myself in trouble here, heazay.

I have seen cases where that sort of problem can be
caused by Malware, but I am not approved to offer advice
or even diagnose that it actually is Malware.

So please take my opinion with a grain of salt.

It might be a good idea to check out the
Malware Removal and Spyware Removal Forum.

Be sure to read the following two threads:

1. Malware Cleaning Guide
This one probably wont help too much, because you cant stay
logged in to run any of the tools, I know. I just
wanted to let you know the info is there.

2. Malware FAQ
This one is very informative, but wont solve the issue
by itself.

It could possibly be a damaged/corrupt system file, but that
will cause a blue screen error most times. Personally I would
investigate the Malware side first.

If you do end up posting over on the Malware forums, from
what I understand, they like it when you put a link to the
original topic (this one) so the helper can know what has
already been discussed.

Sorry I couldnt be more directly helpful :)
  • 0

#7
off_the_heezay

off_the_heezay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
you'll have to excuse my ignorance, but i am totally lost! :/

do you suggest i post the same question on the malware forum?
  • 0

#8
LoMaX327

LoMaX327

    Member

  • Member
  • PipPip
  • 83 posts
Im apologize I wasnt clear, hehe.

Based on what we have so far, I don't
believe the issue is a problem with
your operating system, or your computers
hardware.

I think it may be malware. I think your
best bet would be to post on the malware
forums about this, to have the helpers
there check your system for malware and
clean it if there is any.

You definitely will want to mention
that you cant run any programs at all
because you get logged off, and then
give a link to this thread, so they can
see what we have talked about (so you
dont have to repeat it all).
  • 0

#9
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Can I add something here. Have you tried to repair the usernit file?
If not try this.....
Hello user,

We will have to create a small 'fix CD' to solve this problem.

  • Please create a new folder on your hard drive called RecoveryDisk
  • Download the recovery_console_cd.zip and unzip it to the newly created RecoveryDisk folder.
  • Download the correct floppy disk setup package for your operating system from Microsoft and save it to the RecoveryDisk folder;
    XP Home Original: Here
    XP Pro Original: Here
    XP Home SP1: Here
    XP Pro SP1: Here
    XP Home SP2: Here
    XP Pro SP2: Here
  • Rename the downloaded file to Bootdisk.exe
  • Double click the RecoveryCD.bat file and follow the instructions.
  • When you get asked if you want to burn a CD, type y and hit enter.
  • A pop-up should come up, please click on Close
This just created a file called XPRC.ISO
Then please download MagicISO and install it.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.
Click on File and then on Open and navigate to the XPRC.ISO file you downloaded. Select it, and click Open.

First, we'll need to add a clean version of userinit.exe to the current XPRC.ISO
  • In the upper right pane, double click on the i386 folder.
  • Right click in the upper right pane and select Add Files...
  • Navigate to C:\Windows\System32 and select userinit.exe
  • Then click Open to add userinit.exe to the CD image.
  • Click File and select Save As...
  • Name the file RCplus and save it somewhere you can find it.
Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.
  • Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
  • Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
  • Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.
  • In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
  • Under Format make sure that Mode 1 is selected.
  • And finally, click on the Burn it! button to burn RCplus.iso to disk.
Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.
At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.

At the C:\Windows> prompt, type the following commands pressing Enter after each one. Note: Watch the spaces.

D:
cd i386
copy userinit.exe c:\windows\system32
exit

After putting in the third command, you should receive the message 1 file copied which will indicate that the operation succeeded.
Now take out the CD and reboot your computer to normal mode. Try to log in and it should let you back in.
  • 0

#10
off_the_heezay

off_the_heezay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
apologies for the late reply!
question for you rshaffer61, would creating a recovery disk actually erase all the contents on my laptop?
  • 0

Advertisements


#11
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Nope the purpose of the recovery disk is to allow you to do the steps to fix the usernit file. The data is not touched.
If this doesn't work then we will create a Linux Live cd to get to your data and allow you to back it up. Then decide from there what to do.

Edited by rshaffer61, 27 May 2010 - 03:56 PM.

  • 0

#12
off_the_heezay

off_the_heezay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
well when i attempted creating the recovery disk i could only get so far because the operating system for my netbook is XP home service pack 3, something i was unable to find, major confusion my friend!
  • 0

#13
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Try the SP2 Home.
  • 0

#14
off_the_heezay

off_the_heezay

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
that wont affect my laptop will it?
  • 0

#15
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
It will either work or not.
The only other option is to borrow a XP with SP3 and do the steps that way.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP