[just-IN-time]

Hey! I really need your help!

I bought this Gateway computer and its been freezing on me ever since. Its getting really bad now, freezing 2-3 times per day! I work on this computer

I have attached my crash and system information in .zip format
HOPE SOMEONE CAN HELP ME!

Attached Files

•  crash.zip   24KB   183 downloads

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[Broni]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[just-IN-time]

Here it is my friend. PC has frozen crashed 2 more times since I posted earlier

Was a little large to post, so I've attached it

Attached Files

•  bsod.txt   172.59KB   260 downloads

Edited by just-IN-time, 01 May 2010 - 09:10 PM.

[Broni]

I misread your original post.
I thought, you're talking about BSODs, not freezing.
No BSODs are reported past last February, so no help there.

Are you doing anything in particular, when your computer freezes?

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:



Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

[just-IN-time]

Oh no, the computer doesn't freeze. It's a genuine 100% BSOD. Says tcpip.sys as the subject.

[Broni]

Hmmm...this is interesting, since no BSODs are reported in BlueScreenView, nothing past February.

Are you doing anything in particular, when your computer freezes?

[just-IN-time]

Maybe I did it wrong. Try downloading this new attachment. I think I copied/pasted the wrong stuff?

Attached Files

•  bsoddd.txt   4.96KB   231 downloads

[Broni]

That's better

!!!

Are you doing anything in particular, when your computer freezes?

!!!


Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Vista users:: Right click on SystemLook.exe, click Run As Administrator
• Copy the content of the following box into the main textfield:
  

  :filefind
  tcpip.sys

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

[just-IN-time]

Okay cool, got it. Attached

Attached Files

•  SystemLook.txt   9.61KB   159 downloads

[just-IN-time]

OH and the answer to your question about when it happens. Anytime. It crashes even when I walk away from the pc. It crashes all the time at random times.

[Broni]

I bought this Gateway computer

Did you buy it used?

Did you play with tcpip.sys file by any chance?
I'm asking, because your file was modified on April 17th.
tcpip.sys file got modified from time to time by Windows updates, but I checked my Vista and the last modification was on February 18th.

How is your security protection?

[just-IN-time]

Nah, bought it brand new. I checked, I had like 15 updates on Apr 17 so that must be it. Do you think you know what the problem is?

[Broni]

You didn't answer:

How is your security protection?

I'm asking, because tcpip.sys file may be infected. It may be corrupted, as well.
Hash number of your file (48cbe6d53632d0067c2d6b20f90d84ca) and file size seem to be matching mine.

Since this is brand new computer, it may be the best idea to bring it back to the store.

[just-IN-time]

Hmmm... well I've got lots of important data on this drive that I don't want to lose. And programs etc. I'd hate to reinstall everything :/

Maybe I'll just reinstall windows again? Think that will help? Or upgrade it to windows 7?

[Broni]

One more time...

How is your security protection?

What AV, firewall do you use?
Have you scanned your computer recently?

Edited by Broni, 01 May 2010 - 10:50 PM.