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application error, malware


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#1
jodimac

jodimac

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Hi, I need help with an issue with my desktop comp. I am unable to run or remove programs, get on the internet, or run my norton. Which says I have 5 threats and Im not protected.It also says rstrui.exe application error. the application failed to initialize properly(oxc000012d) click ok to terminate. I am unable to get on my spyware at all, it reads the same but with pctsGui.exe and the other # is oxc0000142, message is still the same. I was getting a message when I tried to get on the internet, but that is doing nothing now. I cannot run a TFC, because I am unable to get on the internet. Iam using a laptop at this time, to talk. About 2 months ago I had my computer taken in to remove all trojans and malware and viruses. Please help, thanks, Jodi
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#2
RKinner

RKinner

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Try going into Safe Mode with Networking:

Reboot and when you see the Maker's logo or it beeps start slowly tapping the F8 key. Keep tapping until you see the Safe Mode menu. Choose Safe Mode with Networking. Logon as usual and ignore the warnings that you are in safe mode.

See if you can get on the internet now. If not:

In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.

In FireFox, Tools, Options, Advanced, Settings, check No Proxy then OK. Close Firefox and restart Firefox.

In Chrome, Wrench, Options, Under the Hood, Change Proxy Settings, uncheck all boxes, OK.

Any better?

Try to get an OTL log (step 5 of the guide) that's the most important log to start with.

Ron
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