application error, malware
Posted 10 May 2010 - 11:40 AM
Posted 10 May 2010 - 07:44 PM
Reboot and when you see the Maker's logo or it beeps start slowly tapping the F8 key. Keep tapping until you see the Safe Mode menu. Choose Safe Mode with Networking. Logon as usual and ignore the warnings that you are in safe mode.
See if you can get on the internet now. If not:
In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.
In FireFox, Tools, Options, Advanced, Settings, check No Proxy then OK. Close Firefox and restart Firefox.
In Chrome, Wrench, Options, Under the Hood, Change Proxy Settings, uncheck all boxes, OK.
Try to get an OTL log (step 5 of the guide) that's the most important log to start with.
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