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Can't connect to iTunes store?


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#1
W-Unit

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Hey guys,

This started happening a few days ago. At first I figured it was Apple's fault (some server issue or something), so I let it go, but I still can't seem to connect to the iTunes store from my computer. Other computers on the same home network are able to connect.
This started happening since I moved my computer out of the dorm back to my house for the summer. Obviously I'm on a different connection now.
I recently changed my firewall software (to Eset Smart Security Professional), but I do not think that the firewall is causing the connection problem, because not only have I added exceptions for everything Apple or iTunes-related, but disabling the firewall completely also does nothing to solve the problem.


Thanks for any help you can provide!
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#2
Spyderturbo007

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Please open iTunes and navigate to Help -> Network Diagnostics. Run the diagnostics and then copy and paste the report into your next reply.
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#3
W-Unit

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Results of iTunes Network Diagnostic:

Network connectivity: Network Interfaces Verified (Green Box)

iTunes Store Connectivity: Internet Connection Failed (Yellow Box)
Secure Link to iTunes Store Failed (Red Box)

iTunes seems to be the only program that is having any sort of issue with my Internet connection... everything else is working just fine
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#4
Spyderturbo007

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Can you provide the full text of the diagnostic report? There is a lot more troubleshooting information in that than you get with the boxes. :)

Edited by Spyderturbo007, 25 May 2010 - 08:34 AM.

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#5
W-Unit

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As requested...

Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
System manufacturer System Product Name
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)

iTunes Serial Number 864393318C2C1282

Current user is an administrator.
The current local date and time is 2010-05-27 19:30:05.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 4800 Series


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 16c9c2c00bd4cc8d44b5abc0fed565c2

iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {BC38DDDA-F167-45E9-85A9-AF760046D163}
Description: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {69151A52-D233-41C8-B907-2737F919B491}
Description: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu May 27 12:05:20 2010

Lease Expires: Fri May 28 12:05:20 2010

DNS Servers: 192.168.1.1
192.168.1.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-05-08 18:40:50.



On a somewhat-related note, do you think this is causing issues with my iPhone Remote app not working? I was going to start a new thread but figured since iTunes is acting up maybe it'd be better to wait. What happens is, it detects the remote like it's supposed to, but when I enter the passcode that is displayed on my iPhone screen it says it's wrong, no matter what. I've tried like a hundred times :-\

Edited by W-Unit, 27 May 2010 - 06:31 PM.

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#6
wannabe1

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Hello W-Unit...

Have you tried reinstalling iTunes?

wannabe1
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#7
Spyderturbo007

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Is there a reason that you are using a proxy server? That typically causes a problem when trying to connect to the iTunes store.

Navigate to Control Panel -> Internet Options -> Connections -> LAN Settings. Then uncheck the box that says "Use a proxy server for your LAN".
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#8
W-Unit

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Problem solved, tyvm! :)
I think I needed to have that box checked while on my university's LAN.
Out of curiosity, why did iTunes seem to be the only program that was having trouble because of this?

Edited by W-Unit, 05 June 2010 - 04:36 AM.

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