[mxd6]

Hello,

It been a while since I've posted but now it's my sons Toshiba laptop with XP. He went blue screen so I found the Recovery Disk and went through the set-up, loaded Windows updates, Internet Security and everything seemed fine until the next morning. Turned it on went to set-up wireless and bingo, blue screen.
Well, I repeated the above and bingo this came up (see attached print screen). I wasn't on the Internet so there was no time to sent this error message to MS. Please have a look and advise what it could be.
I'm not a geek or comp tech put is it something to do with corrupt memory (my guess) or is the motherboard.
Not sure but I really don't feel like spending $500-700 on a new laptop.
Thanks in advance people! Have a great weekend too. Go Hawks!

MXD6
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Attached Thumbnails

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Edited by mxd6, 31 May 2010 - 04:04 PM.

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[rshaffer61]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[mxd6]

Hello
Thanks for your quick response. However, my son took his laptop back when he came over and we will not see each other again until Tuesday or Wednesday of this week.
FYI - I uploaded Blue Screen view exe file to a USB flash drive just in case I can't connect to the Internet. Thought I'd provide an up date just to be you know not to close this string. Will advise as soon as I get my hands on that Toshiba.

Comment -
I switched from Toshiba after the motherboard gave out soon after warranty expired and switched to Dell Vostro.
If this one went down I'd buy another Vostro. You don't always get what you pay for in electronics, but Vostro and the upgrades I paid extra for (processor/bus/memory) sure make a difference than off the shelf machines.
Thanks again,
MXD6

Edited by mxd6, 31 May 2010 - 04:00 PM.

[rshaffer61]

Not to worry as we don't close topics in this forum. I will continue to monitor this topic for your results in a couple of days. If I don't answer back within a day just send me a pm reminding me as sometimes real life gets in the way.

[mxd6]

I wouldn't go into details but this took weeks to accomplish through the use of two laptops and my patience. I could lose this at anytime so here it is. Thanks in advance. Additional replies will be on my own laptop, not the sick one - thanks. Mike

==================================================
Dump File : Mini072010-01.dmp
Crash Time : 7/20/2010 5:12:32 AM
Bug Check String : NO_MORE_IRP_STACK_LOCATIONS
Bug Check Code : 0x00000035
Parameter 1 : 0x84b47008
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c1b39
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3614 (xpsp_sp2_gdr.090814-1254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini072010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-06.dmp
Crash Time : 5/27/2010 1:08:51 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00ffc0f7
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x00ffc0f7
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ea8
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-06.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-05.dmp
Crash Time : 5/27/2010 1:08:04 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf837fce
Parameter 3 : 0xebf65bb4
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+37fce
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3614 (xpsp_sp2_gdr.090814-1254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-04.dmp
Crash Time : 5/27/2010 12:47:33 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0xebdeac83
Parameter 3 : 0xec123c5c
Parameter 4 : 0xec123958
Caused By Driver : tmcomm.sys
Caused By Address : tmcomm.sys+6c83
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-03.dmp
Crash Time : 5/27/2010 12:46:45 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xcdcdcdf1
Parameter 2 : 0x00000000
Parameter 3 : 0xbf8011d6
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+11d6
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3614 (xpsp_sp2_gdr.090814-1254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-02.dmp
Crash Time : 5/27/2010 12:45:42 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xeb830dd8
Parameter 3 : 0xeb830ad4
Parameter 4 : 0xf7544a6b
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a6b
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-01.dmp
Crash Time : 5/27/2010 12:43:58 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00002cc6
Parameter 3 : 0xec20fc5c
Parameter 4 : 0xec20f958
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

[rshaffer61]

OK I'm going to give you several steps to try. Let me know after each step is completed if it resolved the issue or if you are moving on to the next set of instructions.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem



Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions





Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions



If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[mxd6]

Hello,

After the latest reboot, the one to start and upload BLUE SCREEN EXE., XP flashed a warning regarding Blue Screen!! It was discovered by the OS Windows (XP) during start-up. The first I've seen of it.
The message insists that XP Service Pk. 3 be installed without delay with a ton of downloads from Windows. A good place to begin.

As stated earlier, my son doesn't take care of his electronic devises including the laptop. I strongly believe he wanted something more powerful so he let the Toshiba self destruct. I have the latest Internet Security, Registry Mechanics, Window Washer, System Mechanic, ATT/Yahoo FREE anti-spy and Spy Sweeper and NEVER, EVER had a problem. Why, I run many of the above programs daily or every few days for the others.

Unfortunately he doesn't, uploads free music, likely visits all the strip sites and ignores or over-rides the protection I provided - he has the same programs as I do!!!!!!! Thanks Dad?

Laziness, lack of respect for what you were given FREE, stupidity and lack of education are the causes in almost every case I've seen, this one included, even thought I have drilled it into his head to run these programs with a detailed explanation - still doesn't work. Duh!!!

OK, with that off my chest now I can carry on even though his mother signed for a NEW DELL INSPIRON 1764 with i5 processor, 4GB4 Shared Dual Channel DDR3 at 1066MHz with 500GB HD and all the trimmings. He's on his own now because he thinks he's in control.....that is why I left his mother 13 years ago. I hate to see what happens when the warranty expires. A lesson for all from a father that is wise to scams of all types.

On a positive note, thanks again for your assistance Broni, I'll be in-touch.
Note: The Blue Screen link page can be confusing to many (take a look). I had to over-ride security to access the TWO possible links....right click with provide details as you are well aware but I say this for the benefit of others. The UPLOAD (download) VERSION (with exe) is the only one I found....saved it to desk top and it can be removed from your computer. Later Broni! I'll let you know how the battle goes......but I'm out to win this war.

[rshaffer61]

In the end the best way may be to do a complete system recovery by returning the system to factory settings as it was when it was brand new.
Since the system would then only have the original programming it had straight from the factory.

[mxd6]

Hello again,

Looks like the problem has returned again even after the original Toshiba Recovery disk was run.
What do you suggest this time?
Need to know if it is soft or hardware issue - thanks!

Mike

[mxd6]

UPDATE!!!!

Sorry I didn't have enough time last evening to review the topic in its entirety but have the time now. What I'm doing is going over your reply dated 20 July and will respond accordingly. Thanks again for your assitance.

Mike

[rshaffer61]

No problem i will monitor this topic for your reply.

[mxd6]

Hello again,

Everything check out without errors or problems, even the CD bootable disk to check each RAM (20/33 times each).
The only thing I couldn't use was the HD check due to this HD being build by Toshiba directly, per your note in the detailed message.

Now after all that, this was disappointing because I thought for sure one RAM was bad due to an earlier message than the memory was operating at 43% and required attention. However, this was resolved via Windows self correction.

Any ideas what we can do next? Maybe you may have a question before I insert the other RAM stick?

Thanks,
Mike

Edited by mxd6, 22 September 2010 - 10:57 PM.

[rshaffer61]

Ok let's try a Linux Live cd tu get to the data. If you can backup the important stuff then we can do a recovery on the OS.
The recovery may allow you to do a Non Destructive recovery which in theory is the same as a Repair Installation This normally does not cause the loss of data.
If the only option is a Destructive or Full Recovery then that will format and reload the system like it was brand new from the factory.
First the data backup.
Get Puppy Linux from my signature below...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its puppy-2.16-seamonkey-fulldrivers.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock

[mxd6]

Hello again,

I thought I'd do something different and see if your "fix" had an affect on the laptop so I have someone using it to see if the problems continue - test phase. If problems arise I'll be proceed to the next step. Regardless, I will advise what happens. So far 2 days without problems.
Have a great weekend and many thanks for your assistance!

Best regards,
Mike

[mxd6]

Hello again,

I thought I'd do something different and see if your "fix" had an affect on the laptop so I have someone using it to see if the problems continue - test phase. If problems arise I'll be proceed to the next step. Regardless, I will advise what happens. So far 2 days without problems.
Have a great weekend and many thanks for your assistance!

Best regards,
Mike