[inspectordoppler]

The problem started when I tried to install Pinnacle's Videospin software (Filename : VideoSpin_2_0_Setup.exe). During the installation the following message came up :
Error 1719. Windows Installer service could not be accessed

I went to the following page on Microsoft's website : http://support.microsoft.com/kb/315346
and chose Method 2: Reinstall the Windows Installer.

To reinstall a new version of the Windows Installer (Windows Installer 4.5 Redistributable) I went to :
http://www.microsoft...;displaylang=en
where I downloaded WindowsXP-KB942288-v3-x86.exe

After restarting Windows XP, I tried to install Pinnacle's Videospin again and Error 1719 occurred again.

So I tried to install another piece of software - SpywareBlaster 4.3 - and this software installed successfully.

Do you think that I still have a faulty Windows Installer or could there a problem with Pinnacle's Videospin software?


I appreciate your help.

Jeremy


Please note :
1) I am running Windows XP Pro Service Pack 3.
2) Other programs installed on my computer are CCleaner and Revo-Uninstaller.

Edited by inspectordoppler, 01 June 2010 - 05:02 PM.

[Advertisements]

Start
Run type "services.msc"
Scroll down to Windows Installer and ensure startup set to automatic.

CC Cleaner and Revo Uninstaller BOTH include a registry editor, cleaner or whatever you wish to call it.
DO NOT USE THEM.
ATF CLEANER if you wish a cleaner rather than use the inbuilt facilities of XP and IE8 is just that a cleaner of temporary files. It will not do any harm to the system unlike the so called registry cleaners and boosters

http://www.geekstogo...ner-file21.html

Edited by Macboatmaster, 01 June 2010 - 05:59 PM.

[Macboatmaster]

Start
Run type "services.msc"
Scroll down to Windows Installer and ensure startup set to automatic.

CC Cleaner and Revo Uninstaller BOTH include a registry editor, cleaner or whatever you wish to call it.
DO NOT USE THEM.
ATF CLEANER if you wish a cleaner rather than use the inbuilt facilities of XP and IE8 is just that a cleaner of temporary files. It will not do any harm to the system unlike the so called registry cleaners and boosters

http://www.geekstogo...ner-file21.html

Edited by Macboatmaster, 01 June 2010 - 05:59 PM.

[inspectordoppler]

Thanks very much, Macboatmaster. I've followed your instructions and downloaded ATF Cleaner. I'll be more wary of using programs like CCleaner and Revo-Uninstaller in the future.

[Macboatmaster]

OK but did it then install without the warning, was Installer set to automatic.

[diabillic]

If you can install another program successfully, its probably an issue with your original file. Try redownloading it. If an MD5 hash is available, compare it.

[inspectordoppler]

Thank you for your responses Macboatmaster and diabillic. Windows Installer startup was set to automatic (after I ran services.msc). Unfortunately, Pinnacle VideoSpin did not install and I got the Error 1719 message again. I'll try to install another program and if that program installs correctly then there may be a problem with the downloaded Pinnacle VideoSpin file, so I will try to redownload it.

[inspectordoppler]

UPDATE

I installed iTunes 9.1 over iTunes 9.0 and after the installation I got the following message :

Data Execution Prevention - Microsoft Windows
To help protect your computer, Windows has closed this program.

Name : Windows®installer
Publisher : Microsoft Corporation
_______________________________________________________________________


After I closed that message, I got this :

Windows Installer has encountered a problem and needs to close.
We are sorry for the inconvenience.

Error signature
EventType : BEX
P1 : msiexec.exe
P2 : 4.5.6001.22159
P3 : 480573de
P4 : unknown
P5 : 0.0.0.0
P6 : 00000000
P7 : 00000009
P8 : c0000005
P9 : 00000008
_______________________________________________________________________

QuickTime and iTunes seem to be running as normal, but I'm concerned about Windows Installer not working properly. Can you help?

[Macboatmaster]

Data Execution Prevention is nothing to worry about it will often close programs that have nothing wrong with them and then leave you to decide if you wish to open them etc. If you know you can trust the download or program for instance itunes you simply allow it to run. See attached screen shot

Edited by Macboatmaster, 03 June 2010 - 02:42 PM.

[Macboatmaster]

Further to the above and re the MSI installer error please download and run this.
It will tell you if anything is needed it is more reliable than an update check.
http://www.microsoft...;displaylang=en

Edited by Macboatmaster, 03 June 2010 - 02:52 PM.

[inspectordoppler]

Thank you, Macboatmaster, for the link to the Microsoft Baseline Security Analyzer. I downloaded it and ran the program, and got this message :

Internet Explorer Script Error

An error has occurred in the script of this page.

Line : 156
Char : 11
Error : Object required
Code : 0
URL : file:///C:/Program%20Files/Microsoft%20Baseline%20Security%20Analyzer%202/viewreport.html

Do you want to continue running scripts on this page? Yes/No



I'm not sure whether to choose Yes or No and would really appreciate some help(!).
Please note : I have Internet Explorer 8 installed (though I hardly ever use it).

[Macboatmaster]

Choose YES.
If that does not proceed OK temporarily disable debug see below

•Open Internet Explorer
•Open the Tools menu
•Select the Internet Options menu item
•Open the Advanced tab
•Check the box next to "Disable script debugging"
•Remove the check next to "Display a notification about every script error"
•Click the OK button

Edited by Macboatmaster, 05 June 2010 - 02:43 PM.