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fake anti virus and ip address [Closed]


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#1
Liverpoolfc8

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Hello,
I recently had a fake anti virus bug on my computer, somehow over the past few days the fake anti virus has gone, however I'm left with a number of problems on my computer. my google chrome will not connect, neither will my MSN messenger. Sometimes when I switch my PC on the internet won't connect because it doesn't recognise the IP address, however the wireless on my laptop works. Also, when I try to install Norton Anti-Virus onto my computer, which I brought the other day, it also says someone about the IP address and that it cannot active because it cannot connect to the Symantec Server.
Thanks
Nina
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#2
Essexboy

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Hi I think I know what the problem is - so I will try to fix that first and then see what else is on your system

Go to Control Panel and select Internet Options
Select the Connections TAB
Select LAN settings button
Ensure there is no tick in the Proxy Server box
Select OK and restart Internet explorer


And for Firefox there are instructions on this page and you want the setting to be no proxy

Then try Chrome

NEXT

Posted Image GMER Rootkit Scanner - Download - Homepage
[*] Download GMER
[*] Extract the contents of the zipped file to desktop.
[*] Double click GMER.exe.
Posted Image
[*] If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
[*] In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ...
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
    Posted Image
    Click the image to enlarge it
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "ark.txt"
  • Save the log where you can easily find it, such as your desktop.
**Caution**Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Please copy and paste the report into your Post.

THEN

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select Scan all users
  • Under the Custom Scan box paste this in


    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /180

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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#3
Liverpoolfc8

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my internet wont connect as it says it is 'acquiring network address'
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#4
Essexboy

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Was this after you reset the proxy ?
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#5
Liverpoolfc8

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nope, before. tried the proxy thing but it didnt work. I've had this problem for weeks, sometimes the internet works sometimes it doesn't, it apparently has something to do with malware. I've just restarted the computer and my internet is working so I'm going to follow your instructions and post the logs, thanks!
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#6
Essexboy

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Ok I will be here for a while :)
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#7
Liverpoolfc8

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sorry about this, how does the gmer thing work? do I do a scan? and how do I extract it?
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#8
Essexboy

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To extract GMER double click the zip file and windows will ask if you want to extract it to the desktop, answer yes and a new folder will be created on the desktop. Enter that folder and then double click GMER
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#9
Liverpoolfc8

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hey, I'm having major problems connecting to the internet. my status just keeps saying 'acquiring network address'. I've restarted loads of times (which usually fixes it) but its just not working
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#10
Essexboy

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Did you do the reset of internet proxy ?

Run OTL and as soon as you get a chance post it
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#11
Essexboy

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Lets check some settings on your system:
  • Enter your Control Panel and double-click on Network Connections
  • Then right click on your Default Connection
    • Usually Local Area Connection for Cable and DSL, or AOL Connection.
  • Left click on Properties
  • Double-Click on the Internet Protocol (TCP/IP) item
  • Select the radio dial that says Obtain DNS Servers Automatically
  • Press OK twice to get out of the properties screen
  • Restart the computer
Go to Start->Run->Type CMD and click Ok. The MSDOS Window will be displayed. At the command prompt, type the following and press Enter after each line:

ipconfig /flushdns (The space between g and / is needed)
regsvr32 netshell.dll
regsvr32 netcfgx.dll
regsvr32 netman.dll

Exit

Restart the computer.
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#12
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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