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Network Cable Unplugged


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#1
workinghard

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Hi,

Here's my setup:
Dell Inspiron 1100 laptop running off power adapter
WinXP SP2
512mb RAM
20gb Hard Drive 14gb free
Hardwired to Actiontec Modem Router on Verizon FIOS
Network Adapter: Broadcom 440x 10/100 Integrated Controller

PROBLEM
When I start the computer, the computer icon blinks: A network cable is unplugged
If I run the Broadcom Advanced Control Suite/Diagnostics Test that usually results in it being able to connect.
I also sometimes - but not always - get Generic Host Process for Win32 Services error when I boot up: Generic Host Process for Win32 services has encountered a problem and needs to close.
Under details for this error I see this:
Error Signature
szAppName: svchost.exe szAppVer: 5.1.2600.2180 szModName: ntdll.dll
zsModVer: 5.1.2600.3520 offset: 00018af2

The cables, modem, connection are all good and work with other computers fine. I've tried uninstalling and re-installing the Network Adapter driver. The computer is clean of any viruses and spyware as far as I know. I do have Avira Anti-virus and Windows Firewall.

In searching on this error, I've come across alot of people with a similar issue, but no real solutions.

Thanks for any help on this.
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#2
SpywareDr

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Before attempting anything else, I highly recommend installing SP3:

How to obtain the latest Windows XP service pack
http://support.microsoft.com/kb/322389

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

List of fixes that are included in Windows XP Service Pack 3
http://support.microsoft.com/kb/946480

Then, go to Windows Update and get at least all of the updates marked 'Critical':

Microsoft Windows Update
http://windowsupdate.microsoft.com/

Note that it may also offer an 'Optional' "Broadcom 440x 10/100 Integrated Controller" update that may well fix your problem.

Not only may the above solve the immediate problem, it will also help prevent your computer from getting infected.
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#3
workinghard

workinghard

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Before attempting anything else, I highly recommend installing SP3:

How to obtain the latest Windows XP service pack
http://support.microsoft.com/kb/322389

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

List of fixes that are included in Windows XP Service Pack 3
http://support.microsoft.com/kb/946480

Then, go to Windows Update and get at least all of the updates marked 'Critical':

Microsoft Windows Update
http://windowsupdate.microsoft.com/

Note that it may also offer an 'Optional' "Broadcom 440x 10/100 Integrated Controller" update that may well fix your problem.

Not only may the above solve the immediate problem, it will also help prevent your computer from getting infected.




Hi,

I updated to SP3.

I thought it fixed the problem because for several bootups after I installed SP3, I was able to connect to internet: good connection no error message.

But now I still sometimes get the "Generic Host Process for Win32 services has encountered a problem and needs to close" when it does connect. Also, now the 'Network cable Unplugged' message is back as well until I do the Broadcom Diagnostic Utility test then it connects.

Edited by workinghard, 14 June 2010 - 11:13 AM.

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#4
SpywareDr

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Hmmm... here are a few things to check/try:

Uninstall the network adapter in Device Manage and reboot. Windows will pop up the 'found new hardware' and reinstall/reset it up.

Try a different Ethernet cable.

Are both ends of the Ethernet cable secure (not loose)?

Update the network adapter driver software from the manufacturer's Web site.

Change the link "Speed & Duplex" settings (in Device Manager) to use "100 Mbps Full Duplex" instead of "Auto-Negotation".
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