I have a Dell Inspiron laptop run on Windows Vista with a Belkim router and a Motorola modem using Virgin Media broadband. I had (note had) Mcafee anti virus.
I can't remember when exactly - but I turned on my laptop one day and tried to open internet explorer and got a page that said "interent explorer cannot display the webpage"
I did my usual disconnect and reconnect to the wireless network - and reconnected. With excellent signal strength.
The nice little diagram shows "Jessie PC" connected to "unidentified network" then not connected to "the internet"
I have tried every "diagnostic" tried to get new ip addresses, connected my laptop directly to the modem using the ethernet cable and nothing. I cannot get on to the internet.
I then thought i'd check my firewall provided my Mcaffe to discover the icon was missing, as was the entire file. (Now I do know how to add and remove programmes - and I have definately not removed this) it's just gone. I've searched all files and nothing. I still have six months on my subscription.
I contacted them and they couldn't help - they suggested after Mcafee got removed the router settings may have changed. But I have got no idea how to fix that....
Can any one in laymans terms explain what might have happened and how i can fix it? (Please bear in mind I had to google what an ethernet cable looked like!!)
I'm a bit concerned a virus may have got in - but windows can't search it and I haven't got Mcafee any more to check either.
Any suggestions will be much appreciated.....oh and if any one is interested - i'm using my boyfriends laptop at the moment which has no issues to get on to the internet!!