I know this is an old post but I thought someone else might stumble upon it and want an answer. Open the GoGear Vibe player in Windows Explorer, and find your mp3s (not the Rhapsody files, the actual mp3 files- anything with an .mp3 extension that is). Copy those over to your computer, put a new folder on the desktop if you want and then copy them there. Once you've copied your mp3 files, go back to Windows Explorer. Find the GoGear Vibe mp3 player on the left panel, and right click on the device. Select "format". If that option is not there, just highlight (left click once) the device, and on the right panel you will see the main device folder. Right click that folder, and select "format". Follow all the prompts to reformat. It will clear EVERYTHING off of the device. Once you have cleared everything off, drag the files (mp3s) that copied to your desktop back over to the device. Trust me, it works, I just did it.