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Generic Host 32 Has Encountered a Problem


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#1
MH319

MH319

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Long time lurker, first time poster...I find this forum to be very helpful in fixing my computer problems, however, recently I've ran into a little snag that I can't seem to fix.

Lately, I've been randomly getting the Generic Host 32 Has Encountered Problem pop up. It goes on to tell me that my svchost.exe is the source of this problem. I've tried EVERYTHING that I could Google up. Here are the things that I've tried (but doesn't seem help the problem at all):

- Disable Microsoft Updates
- Close internet ports using windows worm door cleaner
- Ran virus/malware scans...I ran Symantec and nothing shows up. I ran Malwarebytes, nothing shows up. I ran Trend Micro's Housecall, and that caught 4 Trojans, which I've disposed of.
- Attempted to update a patch from the Microsoft site, but it told me that I had the most recent patch already
- Did stuff with my registry

I'm at my wit's end here! I can not do a system restore as I don't have that option on my XP, and I do not want to reinstall XP if I don't have to.

Can anyone shed light on my problem? I've attached a HiJackThis log if that would help. Thanks a million in advance!

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\NetworkService\Local Settings\Application Data\hjfrfkxpy\xmptfxbtssd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: IE7pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IE7Pro\IE7Pro.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\K-Lite Codec Pack\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [ekynnhuy] C:\Documents and Settings\NetworkService\Local Settings\Application Data\uxhwexuen\hkmojuwtssd.exe
O4 - HKLM\..\Run: [hegegomj] C:\Documents and Settings\NetworkService\Local Settings\Application Data\hjfrfkxpy\xmptfxbtssd.exe
O4 - HKCU\..\Run: [EPSON Stylus C62 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE /A "C:\WINDOWS\system32\E_S571.tmp"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart
O4 - HKUS\S-1-5-18\..\Run: [ekynnhuy] C:\Documents and Settings\NetworkService\Local Settings\Application Data\uxhwexuen\hkmojuwtssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [hegegomj] C:\Documents and Settings\NetworkService\Local Settings\Application Data\hjfrfkxpy\xmptfxbtssd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ekynnhuy] C:\Documents and Settings\NetworkService\Local Settings\Application Data\uxhwexuen\hkmojuwtssd.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7Pro\IE7Pro.dll
O9 - Extra 'Tools' menuitem: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7Pro\IE7Pro.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/...UI.cab55579.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zon...kr.cab56986.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games ¨C Buddy Invite) - http://zone.msn.com/...dy.cab55579.cab
O16 - DPF: {4D054067-DE3A-48F9-B19B-BCD229B9AE8D} (PrinterHelpEtcActiveX Control) - http://www.samsungdp...X/DrPrinter.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/...at.cab55579.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zon...wn.cab56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zon...1/GAME_UNO1.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1210561782375
O16 - DPF: {80B626D6-BC34-4BCF-B5A1-7149E4FD9CFA} (UnoCtrl Class) - http://zone.msn.com/...O1.cab60096.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zon...ro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zon...nt.cab56907.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games ¨C Game Communicator) - http://zone.msn.com/...xy.cab55579.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...ploader_v10.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zon...er.cab56986.cab
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopet...v/GoPetsWeb.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ubc.ca,ubc.ca
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = ubc.ca,ubc.ca
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = ubc.ca,ubc.ca
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ubc.ca,ubc.ca
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Update Service (gupdate1ca06b0d4421cd6) (gupdate1ca06b0d4421cd6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O24 - Desktop Component 0: (no name) - http://davf.daisypath.com/77dVm8.png
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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,723 posts
  • MVP
Disable Spybot's Teatimer first:
Run Spybot-S&D in Advanced Mode
* If it is not already set to do this, go to the Mode menu
select
Advanced Mode
* On the left hand side, click on Tools
* Then click on the Resident icon in the list
* Uncheck
Resident TeaTimer
and OK any prompts.
* Restart your computer

It doesn't like changes and will fight our fixes.

Now boot into Safe Mode (Reboot and when you hear the beep, see the maker's logo or it tells you to press F8 to go into Safe Mode, start slowly tapping the F8 key until you see the Safe Mode menu. Select the top option (Safe Mode). Log in as your usual login.

Run HJT, scan only then check these:

O4 - HKLM\..\Run: [ekynnhuy] C:\Documents and Settings\NetworkService\Local Settings\Application Data\uxhwexuen\hkmojuwtssd.exe
O4 - HKLM\..\Run: [hegegomj] C:\Documents and Settings\NetworkService\Local Settings\Application Data\hjfrfkxpy\xmptfxbtssd.exe
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart
O4 - HKUS\S-1-5-18\..\Run: [ekynnhuy] C:\Documents and Settings\NetworkService\Local Settings\Application Data\uxhwexuen\hkmojuwtssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [hegegomj] C:\Documents and Settings\NetworkService\Local Settings\Application Data\hjfrfkxpy\xmptfxbtssd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ekynnhuy] C:\Documents and Settings\NetworkService\Local Settings\Application Data\uxhwexuen\hkmojuwtssd.exe (User 'Default user')

Then Fix Checked.

Reboot into regular mode and
Do as much of

http://www.geekstogo...uide-t2852.html

as you can. If a step won't work, skip to the next one. Copy and paste your gmer, mbam, otl, & extras logs into a reply. Do not attach them.

Also run Combofix as follows:

Download but do not yet run ComboFix
:!: If you have a previous version of Combofix.exe, delete it and download a fresh copy. :!:

:!: It must be saved to your desktop, do not run it :!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Rename this file -- (call it george.exe ) to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Doubleclick on george to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix. Allow it to install the Recovery Console then Continue. When the scan completes Notepad will open with with your results log open. Do a File, Exit and answer 'Yes' to save changes.


A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.

Re-activate your anti-virus program at this time :!:

  • Go to this page and Download TDSSKiller.zip to your Desktop.
  • Extract its contents to your desktop and drag TDSSKiller.exe on the desktop, not in the folder.
  • Vista Start logo >All Programs> Accessories> RIGHT-click on Command Prompt and Select Run As Administrator. Copy/paste the following bolded command and hit Enter.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v
  • If TDSSKiller alerts you that the system needs to reboot, please consent.
  • When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.

Do the Bitdefender online scan:
http://www.bitdefend...nline/free.html
and post its results.

Ron
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