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Window XP Freezing


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#1
ozzymyster

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Hi All

I have a Toshiba Satelite Pro L300 and its constantly freezing. I installed a fresh copy of Windows XP, fully updated. Boots up fine but freezes at differnt intervals

Have a friend who has an identical model. So we swapped RAM, still happening.

I put my hard drive in his laptop and his in mine for a week, neither laptop froze.

Swapped back yesterday and its froze 10 times in the last 2 days. Cant be malware related as I did a fresh install, my hard drive passes its manufactures test.

Thought if it was my motherboard or another piece of hardware then my friend would of experienced the same freezing problems as me when he had his hard drive in it for the week

Any ideas what the next step is? Any programs ye need me to install and run let me know

Thanks
Brian
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#2
rshaffer61

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:)
Since the issue didn't happen with your hd in the other system then we need to look in other areas.
Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image
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#3
ozzymyster

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See attachment, the readings screen only seem to give temp results

Attached Thumbnails

  • speedfan.JPG

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#4
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#5
ozzymyster

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Did the chkdsk, took about an hour in total.

Hasnt frozen since but will monitor it and let you know

Cheers
Brian
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#6
rshaffer61

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Did chkdsk /r find and repair anything? If so rerun it to make sure it got everything.
Not to worry as we can always run the System File Checker to make sure all your original system files are intact and not corrupted. I will await your results. How is your system running other then the freezing now?
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#7
ozzymyster

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ok just froze twice in the last 5 mins. Dont know if chkdsk repaired anything, I left it alone and as you said it had rebooted when i checked up on it
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#8
ozzymyster

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running fine other than the freezing
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#9
rshaffer61

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#10
ozzymyster

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Dont have the windows disk, changed path to C: restarted and tried test again...Keep getting windows file protection message " Files that are required for windows to run properly must be copied to the DLL cache" "Insert your windows XP Professional CD Rom"
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#11
ozzymyster

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see attached, rebooted twice just in case but no luck

Attached Thumbnails

  • error.JPG

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#12
rshaffer61

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Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#13
ozzymyster

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See attached screenshot

Attached Thumbnails

  • diskmanagment.JPG

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#14
rshaffer61

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OK disk space is not the culprit in this case.
It looks like you will need to borrow a Xp installation disk to do the next steps.
The disk needs to be the same type you have installed. Home, Media or Pro
Then you need to try the SFC steps and if that doesn't help we will have to attempt a Repair Installation.

In the meantime try this so we can try to get some sensor readings.
Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#15
ozzymyster

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Ok i have an XP professional disk (not the one i used for the install) so will try that. In the mean time


--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer BRIAN (Brian Kenneally)
Generator Brian Kenneally
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2010-06-25
Time 15:55


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BRIAN (Brian Kenneally)
User Name Brian Kenneally

Motherboard:
CPU Type Unknown, 2000 MHz (4 x 500)
Motherboard Name TOSHIBA Satellite Pro L300
Motherboard Chipset Unknown
System Memory 955 MB
BIOS Type Insyde (12/09/09)

Multimedia:
Audio Adapter Realtek HD Audio output

Storage:
IDE Controller Intel® ICH9M/M-E 2 port Serial ATA Storage Controller 1 - 2928
IDE Controller Intel® ICH9M/M-E 2 port Serial ATA Storage Controller 2 - 292D
Disk Drive WDC WD1200BEVS-26UST0 (111 GB, IDE)
Optical Drive MATSHITA DVD-RAM UJ880AS
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 114463 MB (34232 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Adapter Realtek RTL8102E Family PCI-E Fast Ethernet NIC
Network Adapter Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter (192.168.1.55)
Modem TOSHIBA Software Modem

Peripherals:
Printer Microsoft Office Document Image Writer
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2934 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2935 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2936 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2937 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2938 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2939 [NoDB]
USB2 Controller Intel® ICH9 Family USB2 Enhanced Host Controller - 293A [NoDB]
USB2 Controller Intel® ICH9 Family USB2 Enhanced Host Controller - 293C [NoDB]
USB Device Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery


--------[ Debug - PCI ]-------------------------------------------------------------------------------------------------
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