[ryanduddy]

hi help!? i had frozen cursor and keyboard missing strokes plus frozen screen in normal sometimes safe mode...i did a full factory image restore after trying system restore (all of them) and system repair...first attempt at factory reinstall failed(heartattack!)second time succesful(thk god!) but if i still have same prob as b4 what r my options i have all the disks dell gave me drivers etc any suggestions greatly appreciated!

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ryanduddy,

you may want to try running the dell provided hard drive testing utilities and make sure the hard drive is in good condition.

[Techextreme]

ryanduddy,

you may want to try running the dell provided hard drive testing utilities and make sure the hard drive is in good condition.

[ryanduddy]

hmm thx 4 response ..where do i find those?

[Techextreme]

Upon booting your computer press F8 and you will be given a few options. One should be hard drive test or hard drive diagnostics. Select it and run the drive through its test.

If it fails the test, you will need to replace your hard drive.

[ryanduddy]

ok i will try ..

[ryanduddy]

upon loading,pressing f8 i dont have that option techextreme to test harddrive

[Techextreme]

ok. Can you tell me what manufacturer hard drive is in your computer?

[ryanduddy]

sry not too computer savy...where do i find that out?

[Techextreme]

Reboot your computer and press DEL or F2 to enter your BIOS. You should see IDE options of Boot options.

Next to IDE Master 0 you should see a drive name and model. Post that here.

[ryanduddy]

hi techextreme..i hit f2 under system i have these options..system info, processor info,memory info, device info,battery info ,battery health, date time, boot sequence
i couldnt see anything which said IDE Master 0 can u give me example of a drivename/ model might be easier..
also when i rebooted i usualy hit f8 ,this time it went through to normal mode and everything seems ok now but i know prob next time it will freeze again

[Techextreme]

ok. let's do this. You have the computer booted and running.

Right click on My computer and left click on Properties. The system Properties screen will show. Click on Device manager in the upper left corner.

Once in the Device manager click the + sign next to Disk Drives.

List the contents under Disk Drives here. This will show what manufacturer and model hard drive you have.

[ryanduddy]

ok
WDC WD3200BEVT-75ZCT0 ATA Device

[Techextreme]

Please go here and read and follow the instructions for creating a Western Digital Data LifeGuard Diagnostics Test CD.

Once created, insert the cd into your CD-Rom drive and boot from it. Run through the tests and let me know the results.

[ryanduddy]

ok thx...i have no disks at all i am going to have to go buy some but i will do so as quickly as possible and post results thx for your patience..(i know u must b ripping ur hair out!)

[Techextreme]

Take your time. I understand that computer issues are frustrating and put at your "wits-end".

You're not frustrating me at all. I completely understand.