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Cannot Install This Hardware -


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#1
65falcon

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I want to say that this site has been wonderful and I have always found solutions to my problems. Today, no such luck.

I have a compaq nx6120. Windows was shutting down giving me a message that Windows had encountered an error and has to shut down. If this is the first time you have seen this message, etc. After searching here, I found to use recovery from cd and that worked.

Then I got another message saying cannot find hive (or something like that), so I found an article to repair the hive on here and I can not get into my computer through xp.

But my new error is that it cannot install my keyboard. So while I can access the computer, I can boot in safe mode, I now can do nothing because as soon as it boots up I get the found new hardware wizard, says can't install the hardware and I am unable to navigate using mouse or keyboard.

Please help if you I am pulling my hair out.

Thanks in advance
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#2
Macboatmaster

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Is keyboard and mouse PS2 or USB
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#3
65falcon

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Sorry I should have mentioned it is a laptop so it is part of the laptop. Also I am running XP pro.

Thank you
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#4
65falcon

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Update, I hooked up a usb mouse and keyboard and now it seems I can use my mouse and keypad as well as the external. But it does still say hardware did not install properly and may have problems.
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#5
Macboatmaster

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Just realised it was a laptop
Any help

http://h20000.www2.h...SeriesId=457951

Start
My Computer Right click
Click Properties
Hardware Tab
Device Manager
Any warnings by any devices.

Edited by Macboatmaster, 03 July 2010 - 12:20 PM.

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#6
65falcon

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Yes, there is a warning sign on standard 101/102-key or micrsoft natual ps/2 keyboard. That is the one in my laptop. External working ok. Internal not at all
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#7
123Runner

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You are missing your board specific drivers.
Go to the link below and choose your OS and then get the drivers you need.

http://h20000.www2.h...SeriesId=457951
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#8
Macboatmaster

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http://www.scribd.co...P-Compaq-Nx6110
This link is also the manual for your computer.
Surely the PS2 is the one you have connected externally.
Anyway, what is the warning please.

Edited by Macboatmaster, 02 July 2010 - 03:47 PM.

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#9
65falcon

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There is the yellow caution with the warning. When I click to update driver I get this message:

Cannot install this hardware

there was a problem installing the hardware. Standard 101/102-key or microsoft natural ps/2 keyboard with HP QLB

An error occurred during the installation of the device.
Fatal error during installation.

This is the same message I get when I restart.

I tried going to the link and downloading the two latest updates from driver- keyboard, mouse and input devices but that did not change anything.

The external keyboard and mouse work fine and when the laptop first restarts I can use the mouse and keypad for a few minutes and then it freezes.
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#10
123Runner

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Can you get a screen shot of device manager for us?
You may have to put the chipset drivers in 1st.

After searching here, I found to use recovery from cd and that worked.

Did you use a recovery CD specific to the computer?
Was it a destructive recovery where it formatted the drive?
Did you use a XP cd for the recovery?

Then I got another message saying cannot find hive (or something like that), so I found an article to repair the hive on here and I can not get into my computer through xp.

Are you saying that you can not use XP through the normal mode?

So while I can access the computer, I can boot in safe mode

And I guess this means you can only use safe mode?
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#11
Macboatmaster

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The link 123Runner sent you in Post 7 is the same link I sent you in Post 5.
There are different drivers on that link, for instance one is for Vista, you are attempting to download the correct one - please check.

Also please check if there are any warnings on any of the USB root hubs in Device Manager.

Then if there are not, any warnings on root hubs and you were trying to install the correct driver.
I would take out the battery, shut down, remove the power lead, hold down the power button for 20 seconds, reconnect battery, then power and boot.

Edited by Macboatmaster, 03 July 2010 - 12:42 PM.

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#12
65falcon

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Hi,

So to recap.

1. I repaired windows xp using original cd I believe was for this laptop.

2. I repaired the hive problem using the steps I found on here.

3. I did have to reload my av and update windows.

4. When I boot up the laptop I can use the keyboard and mouse for a little bit but it stops working.

5. In device manager, on the keyboard there is a warning but it does not say anything. I tried right clicking and uninstall. Then I used the link and downloaded the correct driver for my OS, still no go.

6. I consulted with HP support today and they gave me a link for the correct driver. When I installed it said it was already installed, so I know I am using the correct one.

7. I did try removing the battery, powered down, removed power and then started back up, still same issue.

Do you think I need a new keyboard? I wonder because it does work but then stops and it was working just fine before it had the xp problem.

Thanks so much for your suggestions


65falcon
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#13
Macboatmaster

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As the keyboard and mouse work for a short while it is NOT a driver problem. I suspect a motherboard or power problem but please try this just to eliminate the possibility it is another service taking out the keyboard and mouse.

http://support.micro....com/kb/310353/
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#14
65falcon

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I tried the link and ran the steps, still not working.

I can attach a screenshot of the install hardware box but not sure how to attach it.

I am running ho diagnostics now to see iwhat comes up. The initial
system scan (heatlh) was fine and the diagnostic was also ok, battery checked out fine. I am running the hard disk and memory diagnostic to see if that finds anything.
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#15
Macboatmaster

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Pls confirm, do you still have the external keyboard and mouse connected.
If so pls disconnect those.
See if the laptop keyboard and mouse work, even briefly
When device manager is on the screen, press the PrintScreen key
Then go programs, accessories, paint and on the edit menu of paint, click paste.
Save as Jpeg image.
and attach to next post

Edited by Macboatmaster, 05 July 2010 - 03:15 PM.

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