Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Office 2007 Install

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 1 posts
in attempts to re-install office 2007, a diaglog box comes up with...
"the windows installer service cannot update one or more protected windows files' setup failed"...
using microsoft security essentials, i turned off all protection and still cannot load office...

please help
  • 0




    Member 1K

  • Member
  • PipPipPipPip
  • 1,293 posts
Have a look in Event Viewer (Applications). If the error referred to mentions "web server extensions" similar to this:

Application Log Error

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11933
Date: 2/25/2010
Time: 2:03:17 PM
User: admin
Product: Microsoft Software Update for Web Folders (English) 12 -- Error 1933. The Windows Installer service cannot update one or more protected Windows files. SFP Error: 1223. List of protected files:\r\nc:\program files\common files\microsoft shared\web server extensions\40\bin\fp4autl.dll

You can fix by doing this:

Copy "fp4autl.dll" file from a another windows XP machine and paste it to the hard drive on the problem machine.

The file is located at C:\Program Files\Common Files\Microsoft Shared\web server extensions\40\bin

Once the file has been pasted to the same location on the problem machine, reboot.
Now start the re- installation of Office again.
It should complete successfully.

Edited by phillipcorcoran, 08 July 2010 - 03:16 PM.

  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP