[dgard]

in attempts to re-install office 2007, a diaglog box comes up with...
"the windows installer service cannot update one or more protected windows files' setup failed"...
using microsoft security essentials, i turned off all protection and still cannot load office...

please help

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Have a look in Event Viewer (Applications). If the error referred to mentions "web server extensions" similar to this:

Application Log Error

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11933
Date: 2/25/2010
Time: 2:03:17 PM
User: admin
Computer:
Description:
Product: Microsoft Software Update for Web Folders (English) 12 -- Error 1933. The Windows Installer service cannot update one or more protected Windows files. SFP Error: 1223. List of protected files:\r\nc:\program files\common files\microsoft shared\web server extensions\40\bin\fp4autl.dll


You can fix by doing this:

Copy "fp4autl.dll" file from a another windows XP machine and paste it to the hard drive on the problem machine.

The file is located at C:\Program Files\Common Files\Microsoft Shared\web server extensions\40\bin

Once the file has been pasted to the same location on the problem machine, reboot.
Now start the re- installation of Office again.
It should complete successfully.

Edited by phillipcorcoran, 08 July 2010 - 03:16 PM.

[phillipcorcoran]

Have a look in Event Viewer (Applications). If the error referred to mentions "web server extensions" similar to this:

Application Log Error

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11933
Date: 2/25/2010
Time: 2:03:17 PM
User: admin
Computer:
Description:
Product: Microsoft Software Update for Web Folders (English) 12 -- Error 1933. The Windows Installer service cannot update one or more protected Windows files. SFP Error: 1223. List of protected files:\r\nc:\program files\common files\microsoft shared\web server extensions\40\bin\fp4autl.dll


You can fix by doing this:

Copy "fp4autl.dll" file from a another windows XP machine and paste it to the hard drive on the problem machine.

The file is located at C:\Program Files\Common Files\Microsoft Shared\web server extensions\40\bin

Once the file has been pasted to the same location on the problem machine, reboot.
Now start the re- installation of Office again.
It should complete successfully.

Edited by phillipcorcoran, 08 July 2010 - 03:16 PM.