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Removal instructions for NeoProtect

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#1
Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is NeoProtect?

The Malwarebytes research team has determined that NeoProtect is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with NeoProtect?

This is how the main screen of the rogue application looks:

Posted Image

You will find these icons on your desktop and in your taskbar:

Posted Image

And see these warnings:

Posted Image

Posted Image

How did NeoProtect get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site and comes bundled with adware.

How do I remove NeoProtect?

Our program Malwarebytes' Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of NeoProtect?
  • No, Malwarebytes' Anti-Malware removes NeoProtect completely.
  • But you may have to uninstall bundled applications like JAInfo and InfoTab.

How would the full version of Malwarebytes' Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes' Anti-Malware would have protected you against the NeoProtect rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


Posted Image

Technical details for experts

Signs in a HijackThis log:
C:\Program Files\neoprotect\neopwcher.exe
C:\Program Files\neoprotect\neopupdater.exe

O4 - HKLM\..\Run: [neoprotect] C:\Program Files\neoprotect\neoprotect.exe

Alterations made by the installer:
File System
  ===============
	In the existing folder C:\Documents and Settings\{username}\Desktop
	  Adds the file �׿�������Ʈ.lnk"="14:40 11/07/10 708 bytes
	Adds the folder C:\Documents and Settings\{username}\Start Menu\���α׷�
	Adds the folder C:\Documents and Settings\{username}\Start Menu\���α׷�\SMS1000
	  Adds the file SMS1000�� �ٷκ�����.lnk"="14:36 11/07/10 1651 bytes
	Adds the folder C:\Documents and Settings\{username}\Start Menu\Programs\�׿�������Ʈ
	  Adds the file �׿�������Ʈ.lnk"="14:40 11/07/10 720 bytes
	Adds the folder C:\Program Files\InfoTab
	  Adds the file uninstall.exe"="14:33 11/07/10 29864 bytes
	  Adds the file InfoTab.exe"="14:33 11/07/10 46248 bytes
	  Adds the file InfoTab.dll"="14:33 11/07/10 99496 bytes
	  Adds the file adc.dll"="14:33 11/07/10 24232 bytes
	Adds the folder C:\Program Files\JAinfo
	  Adds the file uninstall.exe"="04:42 16/04/10 53248 bytes
	  Adds the file joymm.dll"="03:37 19/04/10 200704 bytes
	  Adds the file jamgrup.exe"="07:15 16/04/10 36864 bytes
	  Adds the file jamgr.exe"="09:08 30/04/10 253952 bytes
	  Adds the file iesearch.dll"="08:49 09/07/10 81920 bytes
	  Adds the file hinfo.dat"="14:34 11/07/10 288 bytes
	Adds the folder C:\Program Files\neoprotect
	  Adds the file neopwcher.exe"="10:32 01/06/10 407040 bytes
	  Adds the file neopupdater.exe"="14:31 11/07/10 404992 bytes
	  Adds the file neopsc.dat"="14:40 11/07/10 4 bytes
	  Adds the file neoprotect.exe"="12:23 01/06/10 687616 bytes
	  Adds the file neopli.ini"="14:30 11/07/10 53 bytes
	  Adds the file NEOPInstRB2.exe"="14:32 11/07/10 270848 bytes
	  Adds the file neophk.dll"="14:34 11/07/10 227328 bytes
	  Adds the file neopai.ini"="14:30 11/07/10 337 bytes
	  Adds the file InfoTab_IF91.exe"="14:32 11/07/10 16040 bytes
	Adds the folder C:\Program Files\SMS1000
	Adds the folder C:\Program Files\SMS1000\SMS1000Main
	  Adds the file uninst.exe"="14:34 11/07/10 270731 bytes
	  Adds the file smsuux.exe"="14:36 11/07/10 569344 bytes
	  Adds the file smsmux.exe"="14:34 11/07/10 282624 bytes
	  Adds the file smsmupdater.exe"="14:35 11/07/10 421888 bytes
	  Adds the file smsm.ico"="14:34 11/07/10 17542 bytes
	Adds the folder C:\Program Files\Common Files\neoprotect
	  Adds the file neopuninst.exe"="14:34 11/07/10 282624 bytes

  Registry
  ===============
	[HKEY_CLASSES_ROOT\IESearch.Mon]
	  "(Default)"="'IESearch.Mon'"
	[HKEY_CLASSES_ROOT\IESearch.Mon\Clsid]
	  "(Default)"="'{6CEFA6C6-033F-4AE0-933F-D4CA81045C65}'"
	[HKEY_CLASSES_ROOT\JoyMsgMng.MsgMng]
	  "(Default)"="'JoyMsgMng.MsgMng'"
	[HKEY_CLASSES_ROOT\JoyMsgMng.MsgMng\Clsid]
	  "(Default)"="'{548B3D75-6197-4DFF-86A6-72DCC5861F6C}'"
	[HKEY_CLASSES_ROOT\NotifyWindow.NotifyCtl]
	  "(Default)"="'NotifyCtl Class'"
	[HKEY_CLASSES_ROOT\NotifyWindow.NotifyCtl\CurVer]
	  "(Default)"="'NotifyWindow.NotifyCtl.1'"
	[HKEY_CLASSES_ROOT\NotifyWindow.NotifyCtl\CLSID]
	  "(Default)"="'{66D6D3C9-B007-421F-89EE-778CCAAD1F45}'"
	[HKEY_CLASSES_ROOT\NotifyWindow.NotifyCtl.1]
	  "(Default)"="'NotifyCtl Class'"
	[HKEY_CLASSES_ROOT\NotifyWindow.NotifyCtl.1\CLSID]
	  "(Default)"="'{66D6D3C9-B007-421F-89EE-778CCAAD1F45}'"
	[HKEY_CLASSES_ROOT\CLSID\{548B3D75-6197-4DFF-86A6-72DCC5861F6C}]
	  "(Default)"="'JoyMsgMng.MsgMng'"
	[HKEY_CLASSES_ROOT\CLSID\{548B3D75-6197-4DFF-86A6-72DCC5861F6C}\VERSION]
	  "(Default)"="'1.0'"
	[HKEY_CLASSES_ROOT\CLSID\{548B3D75-6197-4DFF-86A6-72DCC5861F6C}\TypeLib]
	  "(Default)"="'{6002CF8A-6B5B-4888-851D-F68165AE2B15}'"
	[HKEY_CLASSES_ROOT\CLSID\{548B3D75-6197-4DFF-86A6-72DCC5861F6C}\Programmable]
	[HKEY_CLASSES_ROOT\CLSID\{548B3D75-6197-4DFF-86A6-72DCC5861F6C}\ProgID]
	  "(Default)"="'JoyMsgMng.MsgMng'"
	[HKEY_CLASSES_ROOT\CLSID\{548B3D75-6197-4DFF-86A6-72DCC5861F6C}\InprocServer32]
	  "(Default)"="'C:\Program Files\JAinfo\joymm.dll'"
	[HKEY_LOCAL_MACHINE\SOFTWARE\neoprotect]
	  "neopuninst.exe"="'0.1'"
	  "neophk.dll"="'0.1'"
	  "neopupdater.exe"="'0.172'"
	  "BI"="'7/11/2010'"
	  "BootDate"="'7/11/2010'"
	  "InstDate"="'7/11/2010'"
	  "apppath"="'C:\Program Files\neoprotect'"
	[HKEY_LOCAL_MACHINE\SOFTWARE\SMS1000]
	  "hipro"="'20100711'"]
	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database]
	  "SMS1000"="'0'"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths]
	  "(Default)"="'C:\Program Files\SMS1000\SMS1000Main\smsmux.exe'"
	  "Path"="'C:\Program Files\SMS1000\SMS1000Main'"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\�׿�������Ʈ]
	  "DisplayVersion"="'1.0'"
	  "HelpLink"="'http://www.neoprotect.com'"
	  "Publisher"="'�׿�������Ʈ'"
	  "DisplayName"="'�׿�������Ʈ'"
	  "UninstallString"="'C:\program files\common files\neoprotect\neopuninst.exe'"
	 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SMS1000]
	  "UninstallString"="'C:\Program Files\SMS1000\SMS1000Main\uninst.exe'"
	  "Publisher"="'SMS1000, Inc.'"
	  "URLInfoAbout"="'http://sms1000.co.kr'"
	  "DisplayVersion"="'1.0'"
	  "DisplayIcon"="'C:\Program Files\SMS1000\SMS1000Main\smsmux.exe'"
	  "DisplayName"="'SMS1000'"
	[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\kmixer\Enum
	  "0"="'SW\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}\{9B365890-165F-11D0-A195-0020AFD156E4}'
	  "Count
		0 ==> 1
	  "NextInstance
		0 ==> 1
	[HKEY_CURRENT_USER\Software\SMS1000Update]
	  "hibeg"="'20100711'"
	[HKEY_CURRENT_USER\Software\SMS1000Update\HsAc]
	  "VersionCount"="'4'"
	[HKEY_CURRENT_USER\Software\SMS1000Update\BOOT]
	  "FIRST"=""

Malwarebytes' Anti-Malware log:
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4302

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

7/11/2010 2:47:08 PM
mbam-log-2010-07-11 (14-47-08).txt

Scan type: Quick scan
Objects scanned: 113921
Time elapsed: 3 minute(s), 48 second(s)

Memory Processes Infected: 4
Memory Modules Infected: 1
Registry Keys Infected: 17
Registry Values Infected: 3
Registry Data Items Infected: 3
Folders Infected: 5
Files Infected: 22

Memory Processes Infected:
C:\Documents and Settings\{username}\Local Settings\Temp\IFU1008.exe (Adware.InfoTab) -> Unloaded process successfully.
C:\Program Files\neoprotect\NEOPInstRB2.exe (Rogue.Neoprotect) -> Unloaded process successfully.
C:\Program Files\neoprotect\neoprotect.exe (Rogue.Neoprotect) -> Unloaded process successfully.
C:\Program Files\neoprotect\neopwcher.exe (Rogue.Neoprotect) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files\neoprotect\neophk.dll (Rogue.Neoprotect) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\iesearch.mon (Adware.JoyInfo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{4a327d46-fa44-436c-8433-6688074d331a} (Adware.JoyInfo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{08c5a58c-68d0-4cf8-be4b-d6d7e060e28d} (Adware.JoyInfo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6cefa6c6-033f-4ae0-933f-d4ca81045c65} (Adware.JoyInfo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6cefa6c6-033f-4ae0-933f-d4ca81045c65} (Adware.JoyInfo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\notifywindow.notifyctl (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{77e5052e-532c-4900-b2bf-734a0f5d3aa7} (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f75e6bd7-9e08-4413-9feb-d9265fcae8a5} (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{66d6d3c9-b007-421f-89ee-778ccaad1f45} (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{66d6d3c9-b007-421f-89ee-778ccaad1f45} (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\notifywindow.notifyctl.1 (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\�׿������� (Rogue.Neoprotect) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\sms1000 (Adware.SMS1000) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\SMS1000Update (Adware.SMS1000) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InfoTab (Trojan.Adware) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\neoprotect (Rogue.Neoprotect) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\SMS1000 (Adware.SMS1000) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sms1000 (Adware.SMS1000) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sms1000update (Adware.SMS1000) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\neoprotect (Rogue.Neoprotect) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Common Files\neoprotect (Rogue.Neoprotect) -> Delete on reboot.
C:\Program Files\neoprotect (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000 (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000\SMS1000Main (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Start Menu\Programs\�׿�������Ʈ (Rogue.Neoprotect) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\{username}\Local Settings\Temp\IFU1008.exe (Adware.InfoTab) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000\SMS1000Main\smsmupdater.exe (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000\SMS1000Main\smsuux.exe (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Program Files\JAinfo\iesearch.dll (Adware.JoyInfo) -> Quarantined and deleted successfully.
C:\Program Files\InfoTab\InfoTab.dll (Trojan.Adware) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\smsmalldel.exe (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Local Settings\Temporary Internet Files\Content.IE5\18GY3K5D\IFU1008[1].exe (Adware.InfoTab) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\neoprotect\neopuninst.exe (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\InfoTab_IF91.exe (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neopai.ini (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neophk.dll (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\NEOPInstRB2.exe (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neopli.ini (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neoprotect.exe (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neopsc.dat (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neopupdater.exe (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\neoprotect\neopwcher.exe (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000\SMS1000Main\smsm.ico (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000\SMS1000Main\smsmux.exe (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Program Files\SMS1000\SMS1000Main\uninst.exe (Adware.SMS1000) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Start Menu\Programs\�׿�������Ʈ\�׿�������Ʈ.lnk (Rogue.Neoprotect) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Desktop\�׿�������Ʈ.LNK (Rogue.Neoprotect) -> Quarantined and deleted successfully.

As mentioned before the full version of Malwarebytes' Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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