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#1
flour

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can anyone help, I have 2 cookies in my tempory internet files that shuts my pc down when I try to remove them, or if I scan my computer as soon as it comes to these files it shuts down can anyone help me please.
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#2
Retired Tech

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X-Cleaner will clear cookies

http://www.xblock.co...ad-freeware.php

Ad-Aware SE will clear cookies

http://www.majorgeek...oad.php?det=506

Windows antispyware has tracks eraser in advanced tools, click check all then check it is set to clear cookies

http://www.microsoft...&displaylang=en

If you use search, including hidden and system files to look for cookies, you should get three folders, can you delete them from the documents\settings\yourname one

Edited by Keith, 23 May 2005 - 05:35 PM.

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#3
flour

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no luck tried all three and still shuts down when it try's to remove them
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#4
Retired Tech

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Run an online scan

http://www.pandasoft...n_principal.htm

Run Hijack This and post the log to the malware section of these forums

http://www.tomcoyote.org/hjt/
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#5
jdm

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Try deleting the cookies in safe mode. I doubt they'll come back if deleted in safe mode. To get to safe mode, tap the F8 key while your PC is starting up.
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#6
djgotee

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Also, as i recall, you might try to delete the cookies by shutting down explorer with task manager. Make sure you are administrator or have admin authority and open the command prompt b4 doing this so you can get access to the folder where the cookies are stored. navigate to the folder where the cookies are and delete them. I think the syntax is still "del" in the version of dos in xp.
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