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#46
SweetTech

SweetTech

    Sir SpamAlot

  • Retired Staff
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Hello,

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.


Clean-Up Time

Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Clean-Up
Clean up with OTL:
  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.



NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===

Below I have included a number of recommendations for how to protect your computer against malware infections.
  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE
  • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here
    • If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
      • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.
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#47
jpleone

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While uninstalling Combo-Fix, it was still detecting AVG as being active, is there away to fix that?
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#48
SweetTech

SweetTech

    Sir SpamAlot

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We can try a couple of things:

AVG Removal Tool

Download and save AVG Removal Tool to your desktop

Run it to remove AVG. After this, please restart your computer.



NEXT:



WBEMTEST
--------------
We need to check the Antivirus/Firewall applications that are registered in Security Center.
Please make sure you do not make any other modifications except for those instructed below!

1. Click on the Start menu.
2. Select Run...
3. Type wbemtest and click OK
4. Click Connect.
4. In the top left box type root\SecurityCenter and click Connect
5. Click on Query
6. Type SELECT * FROM AntiVirusProduct and click on Apply

Posted Image

If there is more than one result, it means there is more than one Antivirus program installed. Double click on each result and scroll down to Display name.
Please let me know how many entries are found and what the Display name is.
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#49
jpleone

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2, AVG and AVIRA
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#50
SweetTech

SweetTech

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Delete the AVG from the list by following the image in my last post.
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#51
jpleone

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SweetTech,

You are AWESOME :) - I can't thank you enough. I am so impressed that you were able to guide ME through this process (so are all my friends) to resolve my issues without me destroying my computer. I will heed your wise advice and use the tools you recommended to, hopefully, avoid similar issues in the future. Keep up the excellent work!!
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#52
SweetTech

SweetTech

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You are more than welcome. I'm glad that I was able to be of assistance to you.

Take Care.

Cheers,
SweetTech.
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#53
SweetTech

SweetTech

    Sir SpamAlot

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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