[fermier]

My daughter has a Dell Inspiron 1520 running Windows Vista Home Premium Service Pack 2
Intel core 2 duo T7500 @ 2.2 GHz
Mobile Intel 965 express chip set

The problem is that she can no longer connect to the internet, either wirelessly or via a hard wire hookup to the router. Other computers in the house can connect without problem.

When I launch IE8 I get the message:
Internet Explorer cannot display the webpage.
What you can try: Diagnose Connection Problems
=================
When I try that the Windows Network Diagnostics box says;
Could not connect to the web server "www.google.com"
The host may be down.
Windows found a problem that cannot be repaired automatically
Contact your Internet service provider or network administrator for help or click here for information about things you can try to help resolve the problem.
===================

Any assistance would be greatly appreciated.

Thanks,
Rex

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Hi fermier!

Please download SINO by Artellos.

Save SINO to a place you can remember and run SINO.exe.
Then please check every box on the right side underneath NETWORK.

Note: You can leave the 'BBCode' box checked as well, as it will make what appears in the Notepad file more Forum friendly when you paste it in to your reply.

Once checked, hit the Run Scan! button and wait for the program to finish the scan.

A notepad window will pop up. Please copy all of the content into your next reply.

Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

Fenor

Edited by Fenor, 01 August 2010 - 12:04 PM.

[Fenor]

Hi fermier!

Please download SINO by Artellos.

Save SINO to a place you can remember and run SINO.exe.
Then please check every box on the right side underneath NETWORK.

Note: You can leave the 'BBCode' box checked as well, as it will make what appears in the Notepad file more Forum friendly when you paste it in to your reply.

Once checked, hit the Run Scan! button and wait for the program to finish the scan.

A notepad window will pop up. Please copy all of the content into your next reply.

Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

Fenor

Edited by Fenor, 01 August 2010 - 12:04 PM.

[fermier]

Problem.

I downloaded the SINO program file onto a thumb drive at another computer (one with internet access).
I then plugged the thumb drive into the problem notebook computer and copied the file onto the desktop.

When I clicked on the icon to run the program I get the following error message.

A box appears titled Errors Occurred
And then it says,
See the logfile ‘C:\users\(X5780~1.X)V\AppData\Local\Temp\Sino\Sino.exe.log’ for details.

I searched the machine and I cannot find the directory it refers to in the box.

Did I do something wrong?

Rex

[Fenor]

What happens when you run the file from the flash drive itself?

[fermier]

What happens when you run the file from the flash drive itself?

I get the same error message.

[Fenor]

Very strange.

You said you couldn't find the location of where that it said the logfile was, but that is probably because you don't have Windows set to show hidden files and folders, and 'AppData' is a hidden folder.

Lets try a different way. Go to START-->RUN and type C:\users\(X5780~1.X)V\AppData\Local\Temp\ and hit Enter. Now try and locate the Sino.exe.log file and open it with Notepad. Paste the contents in your reply here.

[fermier]

Very strange.

You said you couldn't find the location of where that it said the logfile was, but that is probably because you don't have Windows set to show hidden files and folders, and 'AppData' is a hidden folder.

Lets try a different way. Go to START-->RUN and type C:\users\(X5780~1.X)V\AppData\Local\Temp\ and hit Enter. Now try and locate the Sino.exe.log file and open it with Notepad. Paste the contents in your reply here.

=0=0=0=0=0=0=0=0=0=0=0=0=0=0=
OK, here it is!

Traceback (most recent call last):
File "SINO.py", line 956, in <module>
File "SINO.py", line 43, in __init__
File "SINO.py", line 756, in update
File "httplib.pyc", line 866, in request
File "httplib.pyc", line 889, in _send_request
File "httplib.pyc", line 860, in endheaders
File "httplib.pyc", line 732, in _send_output
File "httplib.pyc", line 699, in send
File "httplib.pyc", line 667, in connect
socket.gaierror: (11001, 'getaddrinfo failed')

[Fenor]

Thanks for getting me that info. I will contact the maker of the program and see what is up with that error message.

In the meantime, lets try this another way...

• Please click Here to download Startuplist.exe
• Make sure to save it to a location you will remember, like your desktop of Documents folder.
• Locate the file and double-click it to run it.
• Select Yes when a window pops up displaying:
  
  

  This will create a list of all startup entires in the Registry and various Windows files and display them in Notepad.
  The process may take up to a few seconds on slow systems.  It will in no way alter anything on your system.
  
  Do you want to continue?

• After the program is done running, a Notepad window will appear; paste the entire contents of it into your reply.

Please paste the contents of that log into your next reply.

Edited by Fenor, 01 August 2010 - 05:05 PM.

[fermier]

Here it is!
=0=0=0=0=0=0=0=0=0=0=0=0=0=
StartupList report, 2010/08/01, 18:24:49
StartupList version: 1.52
Started from : C:\Users\( x.x )V\Desktop\startuplist.EXE
Detected: Unknown Windows (WinNT 6.00.1906 SP2)
Detected: Internet Explorer v8.00 (8.00.6001.18928)
* Using default options
==================================================

Running processes:

C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\OEM02Mon.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\DELL\DELL Webcam Manager\DellWMgr.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Rainlendar2\Rainlendar2.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Norton Utilities 14\RMTray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\( x.x )V\AppData\Local\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Users\( x.x )V\Desktop\startuplist.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Users\( x.x )V\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup]
OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe

Shell folders Common Startup:
[C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

OEM02Mon.exe = C:\Windows\OEM02Mon.exe
(Default) =
RoxWatchTray = "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
ISUSPM Startup = C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
ISUSScheduler = "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
IntelliPoint = "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
IgfxTray = C:\Windows\system32\igfxtray.exe
HotKeysCmds = C:\Windows\system32\hkcmd.exe
Persistence = C:\Windows\system32\igfxpers.exe
Kernel and Hardware Abstraction Layer = KHALMNPR.EXE
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
WPCUMI = C:\Windows\system32\WpcUmi.exe
AVFX Engine = C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Adobe ARM = "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime
DivXUpdate = "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

WindowsWelcomeCenter = rundll32.exe oobefldr.dll,ShowWelcomeCenter
DELL Webcam Manager = "C:\Program Files\DELL\DELL Webcam Manager\DellWMgr.exe" /s
(Default) =
msnmsgr = "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
ehTray.exe = C:\Windows\ehome\ehTray.exe
Rainlendar2 = C:\Program Files\Rainlendar2\Rainlendar2.exe
Google Update = "C:\Users\( x.x )V\AppData\Local\Google\Update\GoogleUpdate.exe" /c
SpybotSD TeaTimer = C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
DriverMax =
Skype = "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
NortonUtilities = C:\Program Files\Norton Utilities 14\RMTray.exe /H
Sidebar = C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
MeepSearchAssist = C:\Program Files\Meep\JixeySearchHelper\Jixeysearchhelper.exe
WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

[AdobeUpdater]
=

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll - {3049C3E9-B461-4BC5-8870-4C09146192CA}
(no name) - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - (no file) - {5C255C8A-E604-49b4-9D64-90988571CECB}
Symantec NCO BHO - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coIEPlg.dll - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}
Symantec Intrusion Prevention - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\IPSBHO.DLL - {6D53EC84-6AAE-4787-AEEE-F4628F01010C}
(no name) - C:\Program Files\Java\jre6\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}

--------------------------------------------------

Enumerating Task Scheduler jobs:

GoogleUpdateTaskUserS-1-5-21-4002708316-1989378114-1325055831-1000Core.job
GoogleUpdateTaskUserS-1-5-21-4002708316-1989378114-1325055831-1000UA.job
Norton Security Scan for ( x.x )V.job

--------------------------------------------------

Enumerating Download Program Files:

[Office Genuine Advantage Validation Tool]
InProcServer32 = C:\Windows\system32\OGACheckControl.dll
CODEBASE = http://download.micr.../OGAControl.cab

[DLM Control]
CODEBASE = http://dlm.tools.aka...vex-2.2.5.1.cab

[AXIDMDCP Class]
CODEBASE = http://m1.cdn.gaiaon...ns/IDMFlash.cab

[MSN Photo Upload Tool]
CODEBASE = http://gfx2.hotmail....NPUplden-us.cab

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.ma...t/ultrashim.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll
NameSpace #5: C:\Windows\system32\wshbth.dll
NameSpace #8: C:\Program Files\Bonjour\mdnsNSP.dll
Protocol #1: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #2: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #3: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #4: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #5: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #6: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #7: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #8: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #9: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #10: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)
Protocol #22: C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll (file MISSING)

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\System32\webcheck.dll

--------------------------------------------------
End of report, 10,327 bytes
Report generated in 0.437 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[Fenor]

Don't see anything that should be causing your issue in that log.

Lets try resetting your computer's Winsock, which is basically what tells your computer how it can connect to the Internet.

• Click on START-->ALL PROGRAMS-->ACCESSORIES and then right-click (Note it isn't left, but right-click) on Command Prompt and choose Run As Administrator.
• Click Yes to any popups that may appear asking for your permission.
• A black window will now appear.
• Type netsh int ip reset c:\resetlog.txt and hit Enter. (Let me know if it displays any kind of error message.)
• Type netsh winsock reset and hit Enter. (Again, let me know if it displays any kind of error message.)
• Close out the black window (and any other window(s) you may have open) and restart your computer.

Once rebooted, check to see if IE works to get on the Internet again, and post the results here.

[fermier]

Don't see anything that should be causing your issue in that log.

Lets try resetting your computer's Winsock, which is basically what tells your computer how it can connect to the Internet.

• Click on START-->ALL PROGRAMS-->ACCESSORIES and then right-click (Note it isn't left, but right-click) on Command Prompt and choose Run As Administrator.
• Click Yes to any popups that may appear asking for your permission.
• A black window will now appear.
• Type netsh int ip reset c:\resetlog.txt and hit Enter. (Let me know if it displays any kind of error message.)
• Type netsh winsock reset and hit Enter. (Again, let me know if it displays any kind of error message.)
• Close out the black window (and any other window(s) you may have open) and restart your computer.

Once rebooted, check to see if IE works to get on the Internet again, and post the results here.

Nope! Still can't connect. I get the same error I started with.

[Fenor]

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.

[fermier]

Thanks for taking the time to try and help me with my problem.

I appreciate it.

Take care & good luck!

Rex