[RiffRaffCat75]

Hey guys, I need some help. I've been using this machine everyday for a little over a year and last night I shut in down and went to bed. This morning I boot it up and I get "Reboot and select proper boot device or insert boot media in selected boot device and press a key". I need to try everything before calling it a shot hard drive. I need the files on this machine and I don't have money to take it in to be fixed. Please! Any help would be so great.

Other info that may be of help; last night before shut down it did some windows ups dates, so I was wondering if there is any way that I do can a windows repair and see what would happen. Just a thought. I know specs of the machine would help you but I just can't think right now. Lets see, it's running windows xp 32bit version, 500GB Seasgate hard drive, ASUS motherboard, and a Raden HD 4650 graphics card. That's all I can think of right now. Please help! thanks

UPDATE:
A little bit of an update, I ran the Seagate SeaTools for DOS and it's saying No Hard drives found. Any ideas? Also I opened the tower casing and made sure all cables were setted right and unconnected and reconncected them to make sure. Then rebooted and ran the Seatools again and got the same info.

Edited by Artellos, 04 August 2010 - 02:00 PM.
Update edited in by Artellos

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does the bios see the hard drive...

[happyrock]

does the bios see the hard drive...

[RiffRaffCat75]

Well, it seems that I have found a bit of info. This Seagate hard drive is known for Firmware issues that the company knew about. Well nobody told me! Thanks Seagate, I just love having all my digital info flushed because y'all didn't tell me that your hard drive was faulty. At least that is what I've heard. Yes, I know, you are supposed to backup everything, but a 500GB HDD can hold a butt load of files and that's not an easy storage fix for backup data. Anyway, that's what I found out.

[RiffRaffCat75]

Nope! It sure don't. The Seagate Tool couldn't even find the hard drive. Here's a link to what I have found. Hope it helps others before it's too late for them.

http://www.geeksquad...da-hard-drives/

http://www.tomshardw...pdate,6867.html

[happyrock]

did you check the bios...

[RiffRaffCat75]

How do you check the BIOS? I know if you press F2 when it's booting up it should take you to the BIOS, right? And then what from that point?

[happyrock]

give me the make and model of your computer...

[RiffRaffCat75]

Happyrock, it is a custom build. The mother board is ASUS, if that helps. Here's other info;

Desktop where I use PhotoshopCS3;
*OS Windows XP 32 bit system with service pack 3
*AMD Phenom 9650 Quad-core 2.4Ghz processor
*3.25 GB of RAM (from 2, 2GB cards)
*ASUS M3A78 Motherboard
*ATi Radeon HD 4650 Graphics card 512 MB
*Realtek Ethernet
*Seagate 500 GB hard drive
*VIA High Definition Audio VT1708B
*500 Watt power supply
*LG Flatron 22” LCD monitor
*Microsoft USB Wireless Mouse and Keyboard
*LG Multi DVD ROM drive

Does any of this help? Thanks for your help.

[SpywareDr]

How do you check the BIOS? I know if you press F2 when it's booting up it should take you to the BIOS, right? And then what from that point?

Do you see any drives listed on the main screen or are all "Not Detected"?

[happyrock]

thanks spywaredr...
if the bios doesn't see any hard drive...unplug from the wall...then replace the drive cable with a known good one...plug it back in and check the bios again to see if the drive is seen

[RiffRaffCat75]

OK, it came down to the firmware bug that Seagate had going on. I had to send the HDD to i365, a recovery service that Seagate uses, for them to flash the HDD with the new firmware. I just hope they can do something with it considering it's locked up because of the faulty firmware. I hope to get it back by the end of next week. When or if I get it back I'll post an update. Thanks for your help.

[happyrock]

thanks for letting us know...

[RiffRaffCat75]

Well it turns out that the Seagate Firmware bug was the issue and i365 updated it and sent it back to me. I reinstalled it and it works like it never had a problem.

[123Runner]

That is great news. Thanks for letting us know.