[womanandmom]

I have something odd going on with my computer so i did a Factory Reset, which fixed that problem..however then I got a trojan virus immediately after so I did another reset. Now I have some weird issues.

1) USB's don't stay "connected" while the USB is connected and the device is on..I can hear the "connect/disconnect" alerts and it cuts out the connected repeatedly.

2) My Printer keeps reinstalling, it is also connected by USB. If I let it go I can have 8 copies of the same printer. I have to open the printer folder, delete them all, then turn the printer back on for it to work. Every time.

3) The screensaver is on, there is NO movement in the house and suddenly the computer wakes back up and the screen saver cuts out as if I've shaken the mouse.

The printer portion of this is REALLY bothering me, I can't get it to work at all now. Anytime I turn it on it restarts the driver installation even though I did the installation with the disc...then uninstalled...then reinstalled with the drivers from the website.

It's an HP Deskjet F380. HP Cue Status constantly crashes too.

I assume it has something to do with the Resets..any ideas what?
Thank you!

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First of all I would recommend visiting the Malware Forum and following the cleaning guide;
http://www.geekstogo...cleaning-guide/
See how things work out with the cleaning first and only start a new thread there if you
believe that your computer is still infected.
The USBs erratic behavior could be caused by a number of things such as unstable power/signal
to the USBs, failing MB or psu, driver conflicts or it could even be a bad connection for example.
If after getting the all clear you still have this issue you will need to provide more info
on your computer, is it a laptop or desktop, custom built or named brand such as Dell or HP
etc and if it is provide any model name or series number, providing this information will
enable others to help you better.
After you get the all clear from the Malware scans the first thing I would try would be to
uninstall anything related to the printer, download the latest drivers from the link below
http://h10025.www1.h...296&os=228#N683
save them to your desktop/screen and install them from there, follow the onscreen instructions
from there.
Make sure you do not connect the printers USB cable until prompted to do so.
Hope this helps you to resolve the issue.

[phillpower2]

First of all I would recommend visiting the Malware Forum and following the cleaning guide;
http://www.geekstogo...cleaning-guide/
See how things work out with the cleaning first and only start a new thread there if you
believe that your computer is still infected.
The USBs erratic behavior could be caused by a number of things such as unstable power/signal
to the USBs, failing MB or psu, driver conflicts or it could even be a bad connection for example.
If after getting the all clear you still have this issue you will need to provide more info
on your computer, is it a laptop or desktop, custom built or named brand such as Dell or HP
etc and if it is provide any model name or series number, providing this information will
enable others to help you better.
After you get the all clear from the Malware scans the first thing I would try would be to
uninstall anything related to the printer, download the latest drivers from the link below
http://h10025.www1.h...296&os=228#N683
save them to your desktop/screen and install them from there, follow the onscreen instructions
from there.
Make sure you do not connect the printers USB cable until prompted to do so.
Hope this helps you to resolve the issue.

[womanandmom]

Hi, sorry it took so long.
I have no malware or virus' detected.
I'm still having the same problems with USB ports. I'm also finding that sometimes my computer goes into a hibernation, it disconnects the internet and takes many clicks of the mouse or keys to get going again.
People on my MSN list have reported I am repeatedly signing on and off.

[phillpower2]

you will need to provide more info
on your computer, is it a laptop or desktop, custom built or named brand such as Dell or HP
etc and if it is provide any model name or series number, providing this information will
enable others to help you better.

You need to provide this information!

[womanandmom]

you will need to provide more info
on your computer, is it a laptop or desktop, custom built or named brand such as Dell or HP
etc and if it is provide any model name or series number, providing this information will
enable others to help you better.

You need to provide this information!

Sorry!
HP Pavilion a6202n desktop running Windows Vista.

It's only 2yrs old, maybe 3..definitely no more than 3.

[phillpower2]

Try updating the drivers for the usb ports "How to" below;
Updating Drivers
A driver is a software program that enables your
computer to communicate with an attached device,
such as a printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver,
or to revert to an earlier version of the driver if the new
one does not solve your problem:
1 Click the Windows Start Button, right-click
Computer, and then click Properties.
2 Under Tasks, click Device Manager.
3 Click the plus sign (+) to expand the type of device
for which you want to update or rollback, (for
example, DVD/CD-ROM drives).
4 Double-click the specific item (for example,
HP DVD Writer 640b).
5 Click the Driver tab.
6 To update a driver, click Update Driver, and
follow the onscreen instructions.
Or
To revert to an earlier version of a driver, click
Rollback Driver, and follow the onscreen
instructions.
Let us know how this goes, also it may be worth finding your
invoice or guarantee as it may still be covered by the 3 year option.
http://h10010.www1.h...3-81048336.html

[womanandmom]

Thanks!

Any idea which one of these drivers if for USB?
portable Device?(None say usb)
Ports?(com & lpt)
Bus Controllers(The picture kinda looks like usb lol)

None say USB specifically.

[womanandmom]

Thanks!

Any idea which one of these drivers if for USB?
portable Device?(None say usb)
Ports?(com & lpt)
Bus Controllers(The picture kinda looks like usb lol)

None say USB specifically.

[womanandmom]

I updated all USB related drivers and all said they were working properly and already up to date.

[trig]

To access a hard drive recovery, turn on the computer and repeatedly press F11 until a recovery window opens. Have you did this? You said Factory reset, I just wanted to make sure this is what you did. Tom

[womanandmom]

To access a hard drive recovery, turn on the computer and repeatedly press F11 until a recovery window opens. Have you did this? You said Factory reset, I just wanted to make sure this is what you did. Tom

Yes, that's what I did to take it back to Factory condition.

[trig]

Can you plug a USB mouse into the port?
Move the mouse to see if the cursor on the computer responds. If it does, the USB port the mouse is plugged into is operating properly.

[phillpower2]

I updated all USB related drivers and all said they were working properly and already up to date.

Is your installation of Windows XP fully up to date (what service pack) this can fix a lot of bugs.
If you have the Windows XP CD you could try a "Repair Installation"
Another option is to restore the motherboards factory settings by clearing the CMOS, see the attached link;
http://h10025.www1.h...t=3552403#N1437
You can also clear the CMOS by removing the silver CR2032 motherboard battery for a few moments and then replacing it.
If all of the above checks out ok I would next have the psu (power supply unit) checked out by a Tech Guy.

[123Runner]

Lets also look at something else.

Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results