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Win XP Freezes very easily


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#1
phatjo911

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Hi all,

I have a custom built PC which is probably around 4 years old now.

It has Core 2 Dup E6750 (I think), along with a 8800GTS EVGA Card.

Lately the computer has been freezing a lot. I used to be able to combat this by running a small room fan while leaving the side panel off.

Now it doesn't matter whether I have my fan running or not. The computer freezes around a minute after booting.

Any way to diagnose what part is failing, or if it's a software problem?

Thanks

P.S.

Sometimes, when I'm playing MW2, the screen will freeze and the speakers will emit a buzzing sound. The caps lock freeze test fails, and I must hold the power button to shut it off.

Edited by phatjo911, 08 August 2010 - 07:56 AM.

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#2
rshaffer61

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Lets get some readings and see what shows up.
Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image
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#3
phatjo911

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Here are the speedfan Results

** It should be noted that before I took these results, I cleaned my PC very thoroughly. I disassembled the whole thing, cleaned ANY dust (lots of it) that was in there, and applied Arctic Silver 5 Thermal Paste.

I think my Core 1 and 0 temps used to be in the high 30's (~38,39) or low 40's at idle. If I remember correctly, then the temps have dropped significantly.

Thanks, please post back so that I can fully cure the problem.

Attached Files


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#4
rshaffer61

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A ha it looks like we have a problem with the PSU.
Your +12v rail is barely reading at .45v. This would indicate a failing PSU.
Lets double check with another program.

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

Edited by rshaffer61, 08 August 2010 - 09:16 PM.

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#5
phatjo911

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I must apologize, my Win XP is a Korean edition so there are some words here in Korean. I translated the ones that seemed important, but left words such as "mouse" in Korean since I figured you wouldn't need them.


** I should mention also that sometimes the computer has trouble starting. When I press the power button, the fans and stuff get going but the screen never actually changes. It stays black. After I restart my computer because of a game related crash, this same thing happens. In this case, I just wait a while then turn it back on. Or I give the computer a smack which sometimes seems to do the job.

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer MAIN1
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2010-08-08
Time 23:11


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name MAIN1
User Name Administrator

Motherboard:
CPU Type Unknown, 2666 MHz (16 x 167)
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 2048 MB
BIOS Type Award Modular (04/26/07)
Communication Port 통신 포트(COM1)
Communication Port 프린터 포트(LPT1)

Display:
Video Adapter NVIDIA GeForce 8800 GTS (320 MB)
Monitor Plug and Play Monitor [NoDB] (1713503)

Multimedia:
Audio Adapter Realtek HD Audio output

Storage:
IDE Controller 표준 이중 채널 PCI IDE Controller
IDE Controller Intel® ICH8 2 port Serial ATA Storage Controller - 2825
IDE Controller Intel® ICH8 4 port Serial ATA Storage Controller - 2820
SCSI/RAID Controller A5P08YR5 IDE Controller
SCSI/RAID Controller AX4OXPZU IDE Controller
Disk Drive WDC WD5000KS-00MNB0 (465 GB, IDE)
Optical Drive DOVMVYB R4LUJGXMJ SCSI CdRom Device
Optical Drive DOVMVYB R4LUJGXMJ SCSI CdRom Device
Optical Drive TSSTcorp CD/DVDW SH-S183L
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 476929 MB (402176 MB free)

Input:
Keyboard HID 키보드 장치
Mouse HID 규격 마우스
Mouse PS/2 호환 마우스

Network:
Network Adapter 802.11g Wireless PCI Card (192.168.1.102)

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2830 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2831 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2832 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2834 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2835 [NoDB]
USB2 Controller Intel® ICH8 Family USB2 Enhanced Host Controller - 2836 [NoDB]
USB2 Controller Intel® ICH8 Family USB2 Enhanced Host Controller - 283A [NoDB]
USB Device USB 휴먼 인터페이스 장치
USB Device USB 휴먼 인터페이스 장치
USB Device USB 휴먼 인터페이스 장치
USB Device USB Composite 장치


Posted Image

The temperatures that are NOT in parenthesis are in CELSIUS, although I think it is an error when it says my CPU is 1 degree.

Edited by phatjo911, 08 August 2010 - 09:27 PM.

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#6
rshaffer61

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Yep it looks like your PSU is a problem. From the voltages on the +12v rail it really looks like it is failing.
I think that is where you need to start to resolve this issue but I would like to check a few more things to be sure.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive. In your case it would be Western Digital
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions
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