internet connection fluctuating like crazy
Posted 12 August 2010 - 10:53 AM
Posted 12 August 2010 - 06:30 PM
Posted 12 August 2010 - 08:25 PM
Posted 13 August 2010 - 12:24 PM
Posted 15 August 2010 - 10:19 AM
~SNIP~ (Please read bold items carefully as it may apply to you!)
13. NO EXCESSIVE USE OF BANDWIDTH
Excessive bandwidth is usage beyond a reasonable level for the service subscribed to. Residential service usage will not exceed 100GB of bandwidth per month for Customers subscribing to Services of 15 Mbps or less per month and 250GB of bandwidth per month for Customers subscribing to Service over 15 Mbps and up to 25 Mbps. Charter reserves the right to revise usage limits or to implement additional usage limits. In the event residential usage exceeds the above-described limits Customer will be notified and required to either limit Customer's bandwidth consumption to permitted levels/limits or subscribe to a Service with a higher monthly bandwidth limit if a higher limit subscription is available. In the event Customer does not limit bandwidth consumption to permitted levels/limits after notice of the same, Charter may determine, in Charter's sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, during any period of time, Charter may thereafter: (a) adjust, suspend or terminate Customer's account or Service at any time and without notice; or (b) require Customer to upgrade Customer's service level and pay additional fees in accordance with Charter's then-current, applicable rates for such Service; © cap Customer's usage or limit aggregate bandwidth available to Customer; (d) implement prioritization of traffic; (e) implement protocol filtering; or (f) use any technology to be chosen by Charter at its sole discretion including, but not limited to, packet-reset and/or other packet management technology, to slow Service to Customer for purposes of conserving bandwidth. Charter may also notify Customer of excessive use and request Customer to employ corrective or self-limiting actions to comply with this provision.
To read more refer to this site http://www.charter.c...s.aspx?Policy=6
Also I know first hand it is entirely possible to hit that arbitrary limit within a short time. If you have a netflix subscription all it would take is a few videos a night and bam you are there. Also if you download files on a nightly basis (I won't go into legal or not) you can hit your limit very quickly.
But what pisses me off is the fact that they don't give you a way to monitor your usage 99% of the time, that and they don't tell you when you sign up. Those who moved from Satellite connections (HughsNet, WildBlue and such) to cable, dsl, fiber are all to familiar with these limitations. I used to be a WildBlue subscriber when I lived out in the sticks. I had a 17gb revolving cap (Meaning what you download today will clear in 30 days and not reset at the beginning of a month). And I had to forgo alot of internet activities just to stay within the limitation.
To put it in perspective, I have a 250gb monthly cap from Comcast. I haven't hit it because of being on satellite internet I still monitor it like a hawk. On an average month I consume roughly 225 - 245gb in a given month, I have yet to hit the 250 limit because I monitor it. But left unmonitored I know I would of blown past that limit and would have severely crippled speeds.
My final note, Try calling Charter and find out what your current quota is and where you stand. It may take some persuasion but they should tell you since they are enacting a limit.
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