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Sophos cannot access files


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lolly.

lolly.

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Hi all. I've seen similar topics, but none that quite match (or if they do, I can't quite wrap my head around the advice).

I am using Windows 7 and Sophos antivirus. I ran a scan on my computer today and there are a bunch of files that cannot be accessed in D:\System Volume Information. Malwarebytes doesn't pick up any problem, but I've only just made the connection that I had seen a previous file like that that had ended up having a virus in it.

I read other threads and disabled System Restore and deleted the System Restores (which oddly only started up on 24/7/10) because when I turned off System Restore, quite a few became corrupt. So now that folder is empty, but the other problems are still there.

My system backs up into D drive. An example of the files it has found problems with is:

Scanning "D:\System Volume Information\{32ceb2a9-96b2-11dg-9bbb-b8ac6f5843ff}{3808876c-c176-4e48-b7ae-04046e6cc752}" returned SAV Interface error 0xa0040210: The file could not be accessed.

There are five of these all in the same folder, but with different {XXXXXX} names.

Part of me is tempted to just go in and delete that file, but the folder doesn't seem to exist. I have the computer set to show hidden folders, but even when I type in D:\System Volume Information in the address bar of My Computer, it comes up with:

Location is not available.
D:\System Volume Information is not accessible.
Access is denied.

The folders in my D drive are iTunes, WindowsImageBackup and a folder named after my computer that used to hold the backups (now empty except for MediaID.bin which is also in the main D folder). I've got hidden files and system files showing. How do I access System Volume Information on Windows 7? Everything I can find seems to be targeted at XP/Vista.

I don't know if it's a virus (no sign of malware from it, but it is corrupted so probably can't be scanned).

Can anyone give me some advice about what to do? I read something about changing file ownership, but I don't know which files I would want to 'own' anyway - since the folder it is refering to doesn't exist.

Thanks.

Edited by lolly., 18 August 2010 - 07:23 AM.

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