Hello pjgoodman2, and welcome to GeeksToGo! My name is Mitch8 and I will be helping you with your problem. Here are a few things I would like to point out:
- Please post your logs, don't attach them unless stated.
- Please read my posts carefully and if you have any questions ask.
- Stay with this topic until I tell you that your system is clean. Malware can still be on your system even if you don't notice it.
Download GMER from Here
. Note the file's name and save it to your root folder, such as C:\.
- Disconnect from the Internet and close all running programs.
- Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
- Click on this link to see a list of programs that should be disabled.
- Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
- Allow the driver to load if asked.
- You may be prompted to scan immediately if it detects rootkit activity.
- If you are prompted to scan your system click "No", save the log and post back the results.
- If not prompted, click the "Rootkit/Malware" tab.
- On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
- Select all drives that are connected to your system to be scanned.
- Click the Scan button to begin. (Please be patient as it can take some time to complete)
- When the scan is finished, click Save to save the scan results to your Desktop.
- Save the file as Results.log and copy/paste the contents in your next reply.
- Exit the program and re-enable all active protection when done.
OTL is currently our primary tool for searching key areas of the registry and other system locations for the telltale signs of malware. It generates a comprehensive log, and offers an initial diagnosis.
Important note: HijackThis has been replaced by OTL in this guide. Since being acquired by TrendMicro, HijackThis has not been regularly updated. Many infections are now able to hide partly, or completely from a HijackThis scan. OTL is authored by one of our staff members (OldTimer). It includes all the scan locations of HijackThis and more. It's not only a more comprehensive scan tool, but also offers more powerful removal features.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and paste them into your reply.