[kennedy.annie]

well i have had my Hp Touchsmart IQ804 Pc for a year and a half and never had any problems with it until a couple of months ago.

well i always burn dvds on my computer and even play them back to watch them.

well out of no where my computer stopped detecting the blank dvds and it even stopped detecting the recently burned dvds i have no idea why this has happened. i can play regular dvds in the dvd drive without a problem...

Is there anyone that can help me ... i really want this working as soon as possible!

Thank you for your help!

[Advertisements]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

[Broni]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

[kennedy.annie]

i did try everyone of these steps....neither worked ... do you have another solution?

[Broni]

I believe, you may need a new drive.
It looks like DVD burning laser is gone and DVD reading laser is malfunctioning

[kennedy.annie]

wow!....any idea how this could have happened?

[Broni]

Optical drives (depending on their usage) have only limited span of life.
Nothing extraordinary for them to fail.

[kennedy.annie]

could it be that i need a disc cleaner?

[Broni]

I can only tell you about my experience, regarding lens cleaners.
I bought them twice, I used them on 3, or 4 drives and they never worked.
Considering the cost of a lens cleaner (8-10 bucks) and a new drive (starting at 20 bucks+ shipped), I'll never use them again.

[kennedy.annie]

ok well....thank you so much!!! you have been a lot of help to me.....

THANK YOU ! ! !

[Broni]

You're very welcome