[magaggie]

Hello,

I have a Dell Inspiron 1501 running XP Media Center Edition, SP3. A few days ago, I turned it on, it was running on the battery, and it was so bright outside that I had trouble seeing the screen. I thought the screen had gone dark (in battery saving mode), and I was getting no response, so I hit the power button, thinking it had just gone into hibernation mode. I couldn't see anything, and I'm wondering if I just turned it off accidentally without shutting down properly. I did have my iPod plugged into the USB at the time. In any case, since then, I haven't been able to do much of anything with it. When I got it inside, I turned it on again, and it was running CHKDISK and had that "volume is dirty" message. I allowed it to run, but then it was completely frozen after that. I eventually just turned it off (via the power button), and left it alone for the weekend. I finally tried again tonight, and when I turned it on, I got this:

"msmgss.exe - Application error - The application failed to initialize properly (0xc0000006). Click on OK to terminate." I clicked OK and got the same message again. I clicked OK again, and it disappeared.


I waited a few minutes to see if anything would happen, and when it didn't, I tried to open iTunes. I then got this message:

"Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience."

I also got similar error reports to the one above: "HP CUE Status encountered a problem and needs to close..."
and also got "iTunes has encountered a problem and needs to close."

I chose "debug" when that was an option. I sent the error report on the other one (I forgot to write down which ones had the debug option).

Then I got another message that Explorer needed to close, and I decided to reboot. When I rebooted, I got "svchost.exe - Application error." Then I got the "HP CUE Status" error again.

Any suggestions on where to go from here?

Thanks,
Maggie

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[Broni]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).