[kingstefan]

hey ive been getting kernal inpage errors on windows 7 i got my 1st one the day after i got my laptop my stepdad says its from all the "crap" on my computer i will attach the details onto this so y'all can check it out

Attached Files

•  bsod.txt   705bytes   134 downloads

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Brand new laptop?

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[Broni]

Brand new laptop?

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[kingstefan]

yeah broni and we got a problem i downloaded the blue screen i ran as admin and nothing comes up i think c cleaner deleted it -.- and after the computer gets the bsod it won't start up it just does pxe rom all the (beeping) time

[Broni]

Well, if it's brand new laptop, your only smart choice is to return it.

[Bing7]

Ccleaner doesn't delete files /programs unless you tell it to ,you likely have a virus /trojan causing you problems

[kingstefan]

i doubt that one because i have avast! on my pc and it has stopped every virus malware worm anything from getting on my pc

[Bing7]

gotta be something on it ,why else did/would the legit program get deleted , no anti-virus program is 100% ,not even Avast

[kingstefan]

well yeah there has been new malware created and hardened ill do a full scan with malwarebytes and avast!

[kingstefan]

well after i did the scan i got another bsod heres the blue screen thingy



090410-31496-01.dmp 04/09/2010 20:58:05 KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc0415d08 0xc0000185 0x0e946860 0x82ba15be ntkrnlpa.exe ntkrnlpa.exe+dcd10 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16617 (win7_gdr.100618-1621) 32-bit C:\Windows\Minidump\090410-31496-01.dmp 1 15 7600


if you can whats ntkrnlpa.exe???

[Bing7]

ntkrnlpa.exe is a process associated with Microsoft Windows Operating System from Microsoft Corporation.
whats being sain in the link below is that its possible missing from one of its locations and a software/hardware looking for it in the missing location not finding it is causing the bsod .[what]

this was taken from another help forum i found by googling NTKRNLPA.EXE [http://www.technolog...rnlpa-exe.html]

NTKRNLPA.EXE Version: 5.1.2600.0, 5.1.2600.1106, 5.0.2195.6992
> 5.1.2600.2180 and located here in these paths:
> C:\WINDOWS\system32
> C:\Windows\Driver Cache\i386
> C:\Windows\ServicePackFiles\i386 =
> C:\Windows\Driver Cache\i386\driver.cab
> C:\Windows\Driver Cache\i386\sp1.cab
> C:\Windows\Driver Cache\i386\sp2.cab
> C:\Windows\ServicePackFiles\i386\sp2.cab
> C:\Windows\SoftwareDistribution\SelfUpdate\123444c f7557..=
> C:\Windows\SoftwareDistribution\SelfUpdate\123444c f7557..\sp2.cab
> You can see if you have these and if you cn't find it in one of these
> locations then copy it to that location.
> c:\windows\system32\ntkrnlpa.exe

Edited by Bing7, 05 September 2010 - 05:10 AM.

[kingstefan]

how do i fix it to stop it from bsod or is my laptop basicly [bleep]ed

[Bing7]

follow instruction in post #2 and copy paste the full content of the mini dump file/files it gives info on .

did you check to make sure the NTKRNLPA.EXE file was in the locations it said it needed to be ,in my last post

Edited by Bing7, 05 September 2010 - 06:39 AM.

[kingstefan]

ermm if u got msn can u add me mines i'm 14 so i don't know anything about computers

[Bing7]

sorry don't use it ,time to take your computer to a computer repair shop or return it

[kingstefan]

hey bing7 am mega sorry about the time it took while i was at work i had another one no idea what it was


if you can could u tell me the places where NTKRNLPA.EXE is needing to be as this pc is windows 7


edit-the C:\Windows\System32 ect things won't work it needs to be for windows 7 (copy paste-able

Edited by kingstefan, 23 October 2010 - 01:16 PM.