The laptop owner said he had never downloaded updates and had not used the system recently.
I have added memory to get it 1 GB, added 2010 Norton internet security, new adobe reader, updated java.
I have been trying to get microsoft updates and in the process internet explorer 8 and 13+30+25 updates
The last set of updates was to get it from Service Pack 2 to Service Pack 3. In the process of installing the last set of updates, I got the blue screen with the fatal system error phrase.
I hope you can help me.