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#1
amy colby

amy colby

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Hello Geeks and thank you for your help

dont know what all you need but here is my problem

my sister gave me her old laptop ( presario m2000)
i can do everything on it like listen to music and such UNTILL i want to connect to the internet
i tried IE i click it .... it never even comes up
from a external HD i put fire fox on
installed
clicked
never opened

my connection says i have a " excellent" connection
but no browsers will come up


i tried f8 , f10 and f12
to maybe restore.... i do not get an option to restore in any of them


i thank you for your time and await your responce

thank you very much
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#2
Macboatmaster

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If neither will open then I would suggest that the IE is a broken shortcut on the desktop and that Mozilla download did not work.
Go Start Progams and click on the Internet Explorer Link there.

Also look there for Mozilla and see if that will open.

Edited by Macboatmaster, 02 September 2010 - 05:46 PM.

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#3
Broni

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Let's see, if you really have a connection....

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
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#4
amy colby

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Broni i would like to thank you for trying to help

i did as you asked
i copied and pasted the text above

all i get is a black box with C:\WINDOWS\system32\cmd.exe at the top
but NOTHING in the black box itself

i assume that is not good ???


again ty and awaiting your responce

Amy
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#5
Macboatmaster

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Open My Computer
Right click the drive carrying windows, click properties, click tools, click error checking, click check now, click to check the box automatically fix file system errors, click Start and click to agree the message reschedule for next restart
Do so and DO NOT INTERRUPT IT
Post back when done please

Edited by Macboatmaster, 03 September 2010 - 02:15 PM.

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#6
amy colby

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hello Macboatmaster i did as you asked got to ..... " automatically fix file system errors, click Start


clicked start ..... nothing happening did not get ..... " and click to agree the message reschedule for next restart "

it just been sitting there doing nothing
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#7
Broni

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Go Start>Run, type in:
cmd
Click OK.

Command window will open.
At the command prompt, type in:
ping google.com (<----there is a space after "ping")
Press Enter.

Post the results.
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#8
amy colby

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hello again broni
did as you asked
big box pops up

C:\WINDOWS\System32\ping.exe

but nothing in he black box but a cursor blinking



ty again 4 helping
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#9
amy colby

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****** new problem ******

now it will not even stay on .....
it is pluged it full power bu after about 5 min or so it ( the computer ) urs off
i can pust the power button it reboots stays on between 5- 10 min then goes off again
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#10
Broni

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Go Start>Run, type in:
cmd
Click OK.

Command window will open.

Did it?
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#11
amy colby

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yes did it ...

Go Start>Run, type in:
cmd
Click OK.



then put in ping google.com
clicked ok


then got big black box with only a cursor blinking
nothing else
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#12
Broni

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now it will not even stay on .....
it is pluged it full power bu after about 5 min or so it ( the computer ) urs off
i can pust the power button it reboots stays on between 5- 10 min then goes off again

It looks like have more serious issues here.
Is the laptop plugged in, or you run it on battery?

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).
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#13
amy colby

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it is plugged in .....
other info u wanted

Provide processor info
1.30GHz
1.30GHz,224MBof RAM


to do the other will take a few i have to DL o this puter the put on external to transfer o laptop
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#14
Broni

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No problem :)
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#15
amy colby

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ok i run the speedfan
( it is 4.41 )

it runs for a sec then stops a box comes up

END PROGRAM - speedfan
this program is not responding
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